Front Office Guest Service Associate - Holiday Inn Express Greater Noida Knowledge Park

InterContinental Hotels Group; Namoli; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance & ESIC

Learning & development opportunities

Employee stay and F&B discount

Mobility after 18 months

Job summary

InterContinental Hotels Group is hiring for a Front Desk / Guest Services role. You will welcome guests, manage bookings, handle check-ins and check-outs, and respond to guest needs with a service-oriented mindset.

The role emphasizes guest communication, problem solving, and maintaining brand standards while supporting colleagues and staying aware of daily events and safety procedures.

Qualifications

• Excellent communication skills for guest interactions.
• Strong problem-solving to handle issues and turn them into positive memories.
• Fluency in local language; additional languages are a plus.
• Literacy and basic computer skills for daily hotel operations.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Greet guests and manage bookings to kick off a memorable stay.
• Acknowledge IHG Rewards Club members and returning guests.
• Process check-ins/outs, collect IDs, issue keys, and manage safety deposit boxes.
• Handle cash and credit transactions accurately.
• Record guest preferences and respond to requests and concerns.
• Serve as a primary guest contact for issues and local information.
• Follow safety procedures and wear required gear.
• Present a professional brand ambassador appearance.
• Stay informed about daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Skills

Communication

Problem-solving

Local language

Tech literacy

Flexibility

Front desk

Education

High School Diploma

College degree bonus

Job description

Your day to day

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guestleaveswith great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience -ideallyyou’ll have spent at least one year in a front desk or guest service position
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

How do I deliver this ?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.