Front Office Team Leader - Holiday Inn Express Greater Noida Knowledge Park

InterContinental Hotels Group; Greater Noida; On-site; INR 335,000 - 614,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance ESIC

Learning & development opportunities

Employee stay and F&B discount

Internal transfer mobility after 18 mo

Job summary

InterContinental Hotels Group is hiring a Front Office Leader in Greater Noida, India to drive guest satisfaction and seamless daily operations. You will supervise the Front Office team, manage bookings, upsell opportunities, and act as a brand ambassador.

Ideal candidates bring 2+ years in Front Office, leadership experience, and fluency in local language with strong English. Flexibility to work shifts and holidays is required.

Qualifications

• Diploma or degree in Hospitality or related field preferred.
• Minimum 2 years Front Office experience including supervisory or team-lead roles.
• Experience with an international hotel brand is a plus.
• Strong communication and guest-first approach.
• Fluency in local language and good English.
• Willing to work shifts, including weekends and holidays.
• Knowledge of Front Office procedures and hotel systems.

Responsibilities

• Greet and assist guests, manage bookings and upsell opportunities.
• Check-in/check-out efficiently, collect IDs, issue keys.
• Handle cash and credit transactions.
• Lead and support the Front Office team to ensure smooth operations.
• Respond to guest requests and concerns with professionalism.
• Stay updated on daily events and activities to inform guests.
• Maintain safety and sanitation protocols.
• Collaborate with management when needed.

Skills

Front Office Leadership

Guest Relations

English & Local Language

Shift Flexibility

Hotel Systems Knowledge

Team Leadership

Education

Diploma/Degree in Hospitality

Tools

PMS Knowledge

Job description

Your day to day

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Take pride in your appearance and place as a brand ambassador
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Jump into other ad-hoc duties when your colleagues need your help
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Always know what events and activities are on the day’s schedule

What we need from you

• Strong communication and interpersonal skills with a guest-first approach.
• Excellent problem-solving skills and the ability to handle guest concerns professionally.
• Leadership skills to guide and support the Front Office team while ensuring smooth daily operations.
• Good knowledge of Front Office procedures and hotel systems.
• Fluency in the local language and good English communication skills; additional languages are an advantage.
• Flexibility to work shifts, including weekends and public holidays.
• Diploma or degree in Hospitality or a related field is preferred.
• Minimum 2 years of Front Office experience, including supervisory or Team Leader experience, preferably with an international hotel brand.
• Commitment to delivering exceptional guest experiences while upholding IHG brand standards.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

What we offer

• 5-day work week
• On-duty meals
• Medical insurance & ESIC (as applicable)
• Learning & development opportunities
• Employee stay and F&B discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.