Assistant Front Office Manager

IHG Hotels & Resorts; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

5-day work week

On-duty meals

Medical insurance ESIC (as applicable)

Learning development opportunities

Employees stay and FB discount acrossI

Global Internal Transfer Mobility: 18+

Job summary

IHG Hotels & Resorts in Gurugram seeks a Front Office Supervisor to ensure guest satisfaction and smooth check-in/check-out processes. You will lead a shift-based Front Office team, coach staff, and monitor guest feedback to drive service quality.

The role includes coordinating with Housekeeping and Maintenance, managing reports, and supporting revenue targets through upselling opportunities.

Qualifications

• Bachelor's degree or Diploma in Hotel Management or Hospitality Management.
• 3-5 years of experience in Front Office operations.
• Previous supervisory experience preferred.
• Experience with hotel PMS systems (Opera preferred).

Responsibilities

• Oversee Front Office operations to ensure prompt, courteous service.
• Supervise Front Office staff during shifts and provide coaching.
• Maintain reports, cash handling, and room inventory records.
• Coordinate with Housekeeping and Maintenance for smooth operations.
• Support in achieving departmental revenue targets and upsell opportunities.

Skills

Guest service

Team leadership

Front Office operations

Communication

Education

Bachelor's degree or Diploma in Hotel Management or Hospitality Management

Tools

Opera PMS

Job description

Key Responsibilities

• Guest Service Operations
• Ensure all guests receive prompt, courteous, and professional service at all times.
• Assist in managing daily Front Office operations including:
• Reception
• Guest Relations
• Telephone Operations
• Night Audit coordination
• Handle guest complaints and resolve issues effectively to maintain guest satisfaction.
• Ensure smooth check-in and check-out procedures as per brand standards.
• Maintain high levels of cleanliness, grooming, and presentation within the Front Office area.
• Monitor guest feedback and implement corrective actions when required.

Team Management

• Supervise Front Office colleagues during shifts.
• Assist in training, coaching, and motivating team members.
• Conduct shift briefings and communicate operational updates.
• Ensure proper staff scheduling and manpower planning.
• Support performance management and employee engagement activities.

Administrative Responsibilities

• Ensure all reports, records, and cash handling procedures are maintained accurately.
• Monitor room inventory, room status, and room allocations.
• Coordinate with Housekeeping and Maintece departments for smooth operations.
• Assist in preparing departmental reports and operational analysis.
• Ensure compliance with hotel policies, SOPs, and IHG brand standards.

Ficial Responsibilities

• Support in achieving departmental revenue targets.
• Monitor upselling opportunities and encourage the team to maximize room revenue.
• Control operational costs and minimize wastage.
• Ensure accuracy in billing, cashiering, and ficial transactions.

Health, Safety Compliance

• Ensure adherence to health, hygiene, and safety standards.
• Follow emergency procedures and hotel security policies.
• Maintain confidentiality of guest and hotel information.

Required Qualifications

• Bachelor s degree or Diploma in Hotel Management or Hospitality Management.
• Minimum 3-5 years of experience in Front Office operations.
• Previous supervisory experience preferred.
• Experience with hotel PMS systems (Opera preferred).

How do I deliver this

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.

What we offer

• 5-day work week
• On-duty meals
• Medical insurance ESIC (as applicable)
• Learning development opportunities
• Employees stay and FB discount across IHG hotels (as applicable)
• Global Internal Transfer Mobility: Available after 18 months at the current IHG property, subject to eligibility and NOC approval.