Front Office Receptionist in Chennai

CavinKare; Chennai District; On-site; INR 200,000 - 250,000; Full time

Job summary

Cavinkare Private Limited is seeking a Front Office/Reception Executive in Chennai to greet pet parents, manage appointments, handle calls and payments, and maintain records. You will coordinate with doctors, pharmacy, lab, and grooming where applicable, ensuring a smooth hospital flow.

The role requires empathy, professionalism, and the ability to manage multiple tasks, from billing to reporting, in a busy clinic environment.

Qualifications

• Experience in front desk or hospital reception preferred.
• Strong communication and interpersonal skills.
• Ability to handle payments and maintain records.

Responsibilities

• Greet pet parents warmly and assist them with appointments and inquiries.
• Handle incoming calls, WhatsApp messages, and walk-in clients.
• Coordinate appointments, follow-ups, and doctor schedules.
• Address client concerns with empathy and professionalism.
• Generate bills for consultation, treatment, pharmacy, and diagnostics.
• Handle cash, UPI, and card payments accurately.
• Maintain daily reports for revenue and patient visits.
• Manage patient records and data entry in hospital software.
• Coordinate between doctors, pharmacy, lab, and grooming/boarding if applicable.
• Schedule surgeries, vaccinations, and follow-up reminders.
• Maintain stock of front office stationery and receipts.
• Ensure reception area is clean, organized, and welcoming.
• Maintain pet records, vaccination cards, and discharge summaries.
• Support in marketing activities like social media posts, feedback collection.

Skills

Reception

Customer service

Communication

Empathy

Data entry

Tools

Hospital software

Job description

• Greet pet parents warmly and assist them with appointments and inquiries
• Handle incoming calls, WhatsApp messages, and walk-in clients
• Coordinate appointments, follow-ups, and doctor schedules
• Address client concerns with empathy and professionalism
• Generate bills for consultation, treatment, pharmacy, and diagnostics
• Handle cash, UPI, and card payments accurately
• Maintain daily reports for revenue and patient visits
• Manage patient records and data entry in hospital software
• Coordination
• Coordinate between doctors, pharmacy, lab, and grooming/boarding if applicable
• Schedule surgeries, vaccinations, and follow-up reminders
• Maintain stock of front office stationery and receipts
• Hospital operations
• Ensure reception area is clean, organized, and welcoming
• Maintain pet records, vaccination cards, and discharge summaries
• Support in marketing activities like social media posts, feedback collection

Key Responsibilities

• Reception & client handling
• Greet pet parents warmly and assist them with appointments and inquiries
• Handle incoming calls, WhatsApp messages, and walk-in clients
• Coordinate appointments, follow-ups, and doctor schedules
• Address client concerns with empathy and professionalism
• Billing & documentation
• Generate bills for consultation, treatment, pharmacy, and diagnostics
• Handle cash, UPI, and card payments accurately
• Maintain daily reports for revenue and patient visits
• Manage patient records and data entry in hospital software
• Coordination
• Coordinate between doctors, pharmacy, lab, and grooming/boarding if applicable
• Schedule surgeries, vaccinations, and follow-up reminders
• Maintain stock of front office stationery and receipts
• Hospital operationsEnsure reception area is clean, organized, and welcoming
• Maintain pet records, vaccination cards, and discharge summaries
• Support in marketing activities like social media posts, feedback collection

About Company:

Cavinkare Private Limited is one of the top brands in FMCG Products. Starting our journey with Chik Shampoo, a landmark innovation that democratised the use of shampoos among the masses in India, CavinKare has become a legendary player in the Personal Care space. The Personal Care brand portfolio consists of Shampoos (Chik, Meera, and Nyle), Hairwash Powders (Meera & Karthika), Coconut Oil (Meera), Fairness Creams (Fairever), Deodorant and Talc (Spinz), Hair Colours (Indica Herbal Hair Colour, Indica 10 Minutes Herbal Hair Colour, Nyle Henna & Raaga Professional).