Front Office Associate

B Canti Hotels And Resorts; Thiruvananthapuram; On-site; INR 78,120 - 223,200; Full time

Job summary

A leading hotel chain in Thiruvananthapuram is hiring for multiple roles, including Guest Service Associate and Trainees. Candidates should possess relevant experience in front office operations, excellent communication skills in English and Hindi, and a pleasing personality. Salary scales vary based on experience, with freshers starting at 7K to 9K per month and experienced roles offering up to 20K. A diploma in Hotel Management is preferred.

Qualifications

• Well-groomed and hygienic.
• Experience in reputed hotel/resort preferred.
• Pleasant personality and excellent communication skills.

Responsibilities

• Manage front desk operations and guest relations.
• Resolve customer issues promptly and effectively.
• Maintain high levels of customer satisfaction and quality service.
• Allocate rooms based on guest preferences.

Skills

Guest relations

Front office operations

Check-In & Check-Out

Billing

Restaurant management

Coordination with housekeeping

Communication skills in English and Hindi

Time management

Team player

Education

Diploma or degree in Hotel Management

Job description

Roles and Responsibilities

• The front office receives information and will then pass this on to the relevant department within the company.
• Ability to develop required skills and knowledge on the job.
• You will be the face of the company for all visitors and will be responsible for the first impression we make.
• You will act as the face of our company and ensure visitors receive a heartwarming welcome.
• An out-going team member cannot only drive revenues, they are able Capture Positive Online Reviews.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Have detailed information about the Hotel, product/services & room inventory.
• Be informed at all times regarding arrivals, departures and daily occupancy.
• Monitor on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.
• Allocate rooms to all arriving guests as per preferences and maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios as per billing instructions.
• Co-ordinate with housekeeping for clearing of rooms
• Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
• Maintain and settle the guest ledger rendering accountability for the days transactions
• Maintain guest lockers for safe custody
• Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
• Ensure that all check-ins and check-outs are handled smoothly as per standards.
• Ensure that proper records are maintained for all telephone calls from the rooms
• Ensure that all transactions are supported with vouchers.
• Ensure accurate cash handover.
• Give proper and complete handover to the next shift.
• Handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict grooming and hygiene standards. Lead by example and act of a primacy point of communication for all who enter the premises.

Desired Candidate Standards

• Well groomed and Hygienic standard.
• Preferred candidates from Pan India locations.
• Pleasing and smart personality.
• Experience working in a reputed hotel or resort.
• A team player and a self-starter.
• Diploma or degree in Hotel Management or related field or Relevant Experience.
• Excellent personal hygiene and grooming.
• Excellent written and spoken communication in English and Hindi, guest service and time management skills.
• Hands on prior work experience and worked in beach property.

Vacancy Details

Trainees - Female or Male

• Freshers
• Salary scale between 7K to 9K per month based on profile and individual parameters.

Guest Service Associate - Female or Male

• 1 to 2 years experience.
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 10K to 13K per month based on profile and individual parameters.

Guest Service Executive - Female Only

• 2 to 3 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Fluent in english and pleasing personality.
• Salary scale between 15K to 20K per month based on profile and individual parameters.

Assistant Executive - Female or Male

• 3 to 4 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 13K to 15K per month based on profile and individual parameters.

Executive - Female or Male

• 4 to 5 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 15K to 18K per month based on profile and individual parameters.

Team Leader - Female or Male

• 5 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 18K to 20K per month based on profile and individual parameters.