Duty Manager

NOVOTEL; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

NOVOTEL in Hyderabad, India, is seeking an experienced Front Office supervisor to oversee daily operations and ensure top-tier guest service across departments. You will lead staff, conduct trainings, and manage night audit processes to maintain service excellence.

The role requires a Bachelor’s or Diploma in Hotel Management with 4–5 years in hotel operations, preferably Front Office, and strong communication and guest relations skills.

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration.
• 4–5 years of experience in hotel operations, preferably in Front Office.
• Excellent communication and guest relations skills.

Responsibilities

• Conduct daily briefings, trainings and ensure information is well received by team members.
• Manage and supervise all tasks of staff to ensure highest quality service and department standards.
• Review, analyze and suggest improvements of workflow and standards at the Front Desk.
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates.
• Ensure Safety, Security and Loss Control policies are followed at the lobby and driveway; handle hotel emergencies.
• Conduct Night Audit Process for the hotel.
• Provide department orientation and training of hotel service standards, procedures and programs.
• Maintain knowledge of all food & beverage services, outlets and hotel services/features.

Skills

Communication skills

Guest relations

Front Office operations

Education

Bachelor's degree or Diploma in Hotel Management

Job description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Conduct daily briefings, Trainings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel.
• Provide department orientation and training of the hotel service standards, procedures and programs
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

Qualifications

• Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration
• 4–5 years of experience in hotel operations, preferably in Front Office.
• Excellent communication and guest relations skills.

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