Front Office Manager

Hyatt Regency; Gurugram District; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Hyatt Regency Gurgaon is seeking an experienced Front Office Manager to lead department operations in line with Hyatt brand standards. You will oversee the Front Desk, Front Service, Communications Centre and Business Centre to ensure smooth service.

The role requires a university degree or diploma in Hospitality or Tourism and at least two years of Front Office leadership experience, with strong problem solving, administrative and interpersonal skills.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Oversee efficient front office operations including Front Desk, Front Service, Communications Centre, and Business Centre.
• Ensure alignment with Hyatt brand standards and deliver the promised guest experience.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

Organization- Hyatt Regency Gurgaon

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Office Manager is responsible to assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.