Front Office Manager

The Postcard Hotel; Goa; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

The Postcard Hotel in Goa is seeking an experienced Front Office Manager to lead our luxury front office team and deliver personalised guest experiences from arrival to departure.

Candidates should have luxury hotel or resort experience, strong leadership, and a warm, discreet approach to guest interactions. Join a growing luxury brand that values commitment, performance and excellence, with opportunities for cross-property exposure and career progression.

Qualifications

• Luxury hotel or resort experience is essential.
• Previous leadership role in Front Office.
• Strong knowledge of luxury guest service and Front Office operations.
• Excellent communication and interpersonal skills.
• Discreet, warm, and confident guest interactions.
• Strong problem-solving and decision-making abilities.
• Hands-on, detail-oriented and passionate about hospitality.
• Career stability and long-term commitment to a brand.

Responsibilities

• Lead day-to-day Front Office operations.
• Own the guest journey from arrival to departure.
• Be visible, engage with guests and anticipate needs.
• Coach and develop Front Office team.
• Coordinate with Housekeeping, F&B, Reservations and others.
• Oversee check-ins/outs, room allocation, billing, VIP handling.
• Handle guest feedback and service recovery.
• Ensure adherence to SOPs and service standards.
• Support General Manager and leadership in achieving objectives.

Skills

Luxury hospitality

Front Office leadership

Guest service

Communication skills

Discretion

Problem solving

Attention to detail

Career stability

Job description

About the Role:

Postcard Hotels is seeking experienced Front Office Managers to join our growing portfolio of luxury hotels and resorts.

The role requires a strong understanding of luxury hospitality, personalised guest service, and operational excellence. You will lead the Front Office team and ensure a seamless, thoughtful, and memorable guest journey from arrival to departure.

Key Responsibilities:

• Lead the day-to-day operations of the Front Office and maintain exceptional service standards.
• Own the complete guest journey, ensuring personalised and intuitive service.
• Be visible and engaged with guests, proactively anticipating needs and resolving concerns.
• Lead, coach, and develop the Front Office team.
• Ensure seamless coordination with Housekeeping, F&B, Reservations, and other departments.
• Oversee check-ins, check-outs, room allocation, billing, VIP handling, and guest requests.
• Handle guest feedback and service recovery with maturity and discretion.
• Ensure adherence to Postcard Hotels' SOPs, service standards, and operational procedures.
• Support the General Manager and leadership team in delivering guest and business objectives.

What We Are Looking For:

• Luxury hotel or resort experience is essential.
• Previous experience as a Front Office Manager, Assistant Front Office Manager, or in a similar leadership role.
• Strong knowledge of luxury guest service and Front Office operations.
• Excellent communication, interpersonal, and leadership skills.
• A warm, confident, and discreet approach to guest interactions.
• Strong problem-solving and decision-making abilities.
• Hands-on, detail-oriented, and passionate about hospitality.
• Career stability is highly important — we value candidates who have demonstrated meaningful tenures, loyalty, and progressive growth with previous organisations.

Why Join Postcard Hotels?

• Be part of a distinctive and growing luxury hospitality brand.
• Exposure to unique properties and destinations.
• Opportunities for learning, cross-property exposure, and career progression.
• Build a long-term career with a brand that values commitment, performance, and excellence.

If you are passionate about luxury hospitality and looking to build a long-term career with Postcard Hotels, we would love to hear from you.