Assistant Front Office Manager

Elitebutlers Hospitality Solutions; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Elitebutlers Hospitality Solutions seeks an Assistant Front Office Manager to support the Front Office Manager in daily operations, supervising staff, and ensuring premium member experiences at a luxury club.

The role requires strong customer service, organizational skills, and proficiency with front office software. You will manage check-ins/outs, reservations, staff rosters, and coordination across departments to maintain high service standards.

Qualifications

• Prior hospitality experience, preferably in a luxury or member club setting.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and maintain composure in a fast-paced environment.
• Knowledge of front office operations and procedures.
• Proficiency in relevant software and systems (e.g., Prologic, Concept Shiji).

Responsibilities

• Supervise and train front desk staff; ensure adherence to service standards and policies.
• Manage daily front desk operations including check-ins/outs and inquiries.
• Oversee reservations and facility assignments; maintain records and reports.
• Coordinate with housekeeping, sales, and accounting; upsell and drive revenue.
• Handle member inquiries and resolve complaints; monitor member satisfaction.
• Perform administrative duties; schedule meetings and manage calendars.

Skills

Front office operations

Team leadership

Customer service

Scheduling

Communication

Problem solving

Tools

Prologic

Concept Shiji

Job description

As an Assistant Front Office Manager for a luxury member-only club, youll assist the Front Office Manager in managing daily operations, supervising staff, ensuring high-quality member experiences, and maintaining accurate records, while adhering to service standards and policies.

Key Responsibilities Supervision and Team Management:

• Assist in the training, coaching, and development of front desk staff.
• Ensure staff adhere to service standards and policies.
• Manage staff schedules/rosters.
• Resolve customer complaints and issues.

Front Office Operations:

• Manage daily front desk operations, including check-ins, check-outs, and handling member inquiries.
• Oversee reservations and assignments of club facilities.
• Maintain accurate records and reports.
• Coordinate with other departments, such as housekeeping, sales, and accounting.

Member Experience:

• Provide exceptional customer service to members, ensuring a positive and memorable experience.
• Address and resolve member inquiries and complaints promptly and effectively.
• Monitor and maintain a high level of member satisfaction.

Administrative Tasks:

• Perform administrative duties, such as filing, data entry, and managing correspondence.
• Schedule appointments and meetings.
• Maintain calendars for senior staff.

Financial Performance:

• Contribute to financial performance through upselling and revenue generation.
• Conduct operational audits.

Scope and Attributes of the Position

• Prior hospitality experience, preferably in a luxury or member club setting.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.
• Ability to work under pressure and maintain composure in a fast-paced environment.
• Knowledge of front office operations and procedures.
• Proficiency in relevant software and systems (e.g., Prologic, Concept Shiji).
• Ability to work independently and as part of a team.
• Strong problem-solving and conflict resolution skills.