Front Office Executive Mall Management

Pacific Business Park Sahibabad; Jaipur; On-site; INR 279,000 - 446,000; Full time

Job summary

Pacific Business Park Sahibabad is seeking a proactive Front Office Executive to support the day-to-day operations of a shopping mall in Jaipur. The role focuses on seamless front-desk activities, tenant and customer satisfaction, and coordination with housekeeping, security, and maintenance teams.

Responsibilities include handling shopper inquiries, resolving complaints within defined timelines, preparing MIS reports, and ensuring hygiene and asset upkeep.

Qualifications

• Graduate in any discipline.
• Diploma/Degree in Hotel Management, Hospitality Management, Retail Management, or related field preferred.

Responsibilities

• Support daily mall operations and ensure smooth front-office activities.
• Coordinate with housekeeping, security, parking, maintenance and service partners.
• Maintain operational standards and conduct routine inspections.
• Liaise between mall management and tenants to address concerns.
• Assist shoppers with inquiries, feedback and service requests.
• Prepare MIS reports related to mall operations and tenant interactions.
• Monitor housekeeping activities to maintain cleanliness and hygiene.
• Track asset movement and coordinate maintenance requests.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Coordination and problem-solving

Education

Graduate in any discipline

Diploma/Degree in Hotel Management or Hospitality/Retail Management

Job description

Industry Preference: Mall Management, Hospitality, Real Estate, Retail Operations

About The Role

We are seeking a proactive and customer-focused Front Office Executive to support the day-to-day operations of a shopping mall. The role involves ensuring seamless front-desk operations, maintaining tenant and customer satisfaction, coordinating with internal teams, and contributing to the overall ambiance and operational excellence of the property.

Key Responsibilities

Mall Operations & Coordination

• Support daily mall operations and ensure smooth functioning of front-office activities.
• Coordinate with housekeeping, security, parking, maintenance, and other service partners to maintain operational standards.
• Conduct routine inspections and identify areas requiring corrective action.

Tenant Relationship Management

• Act as a liaison between mall management and tenants.
• Address tenant concerns and coordinate with relevant departments for timely resolution.
• Ensure compliance with mall policies, operational guidelines, and house rules.

Customer Experience Management

• Assist shoppers and visitors with inquiries, feedback, and service requests.
• Handle customer complaints professionally and ensure satisfactory resolution within defined timelines.
• Support initiatives aimed at enhancing customer engagement and overall mall experience.

MIS & Reporting

• Maintain daily operational records and reports.
• Prepare MIS reports related to mall operations, complaints, inspections, and tenant interactions.
• Ensure accurate documentation and record maintenance.

Housekeeping & Hygiene Standards

• Monitor housekeeping activities to ensure cleanliness and hygiene standards are consistently maintained.
• Coordinate with housekeeping teams for timely execution of cleaning schedules and corrective actions.
• Support audits related to cleanliness and facility management.

Asset & Facility Management Support

• Assist in monitoring mall assets and common area facilities.
• Coordinate maintenance requests and follow up on closure.
• Track material requisitions and movement of operational supplies.

Key Result Areas (KRAs)

• Efficient mall operations and ambiance management.
• Tenant relationship and satisfaction management.
• Customer service excellence.
• MIS preparation and reporting accuracy.
• Housekeeping and hygiene compliance.
• Asset monitoring and operational support.

Key Performance Indicators (KPIs)

• Timely closure of tenant and customer complaints.
• Quality and accuracy of operational MIS reports.
• Compliance with housekeeping and hygiene standards.
• Effectiveness of mall inspections and audit observations.
• Adherence to house rules and operational guidelines.
• Efficient coordination with internal and external stakeholders.

Candidate Profile

• Educational Qualification
• Graduate in any discipline.
• Diploma/Degree in Hotel Management, Hospitality Management, Retail Management, or related field will be preferred.

Experience

• 1–2 years of experience in Front Office, Mall Operations, Facility Management, Hospitality, Customer Service, or Property Management.

Skills Required

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good coordination and problem-solving abilities.