Front Office Executive

Jones Lang LaSalle Incorporated; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

Jones Lang LaSalle (JLL) invites applications for a Front Office/Reception role at Infospace Unitech, New Town, Kolkata. The position involves greeting visitors, coordinating with hosts, issuing and tracking badges, and maintaining lobby cleanliness while upholding client-specific processes and safety norms.

The role requires coordinating with night shifts for large parties, handling feedback, and ensuring security procedures are followed. On-site Kolkata location with 48 weekly hours.

Qualifications

• Greet visitors/clients in a courteous, professional manner reflecting the client’s corporate image.
• Strong front office etiquette and customer service.
• Ability to coordinate with hosts and sponsors for guest arrivals.

Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue ID card and track its return with stakeholders.
• Ensure safety briefing is conducted for visitors.
• Ensure Client specific processes/manuals are followed.
• Visitor admission is properly authorized.
• Assist visitors with disabilities and ensure basic cleanliness of lobby, lifts and public areas.
• Handle complaints/feedback from clients/visitors/sponsors and escalate as required.
• Coordinate with night shift front office to prepare badges for large parties.
• Ensure client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Maintain daily reports as per client requirements.
• Participate in Emergency Evacuation procedures.
• Support Connect programs and daily floor walkarounds.
• Close observations found during walkarounds with the team.
• Escalate process violations per the escalation matrix.
• Operate the front office computer system.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location -Infospace Unitech, New Town Kolkata- 700156

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue ID card. Follow up for the return of respective ID cards with respective stake holders.
• Ensure safety briefing.
• Ensure Client specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Ensure Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Maintaining daily report as per client requirements.
• Participate in Emergency Evacuation procedures.
• Assisting and supporting in the Connect programs.
• Completion of daily floor walkarounds.
• Coordinate with the team to close the observations found during walkarounds.
• Escalating process violations by employees as per the escalation matrix.
• Operate the front office computer system.

Location: On-site -Kolkata, WB Scheduled Weekly Hours: 48

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. At JLL, we help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.