Front Office Manager

IBIS; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accor is seeking a Front Office Manager to oversee guest services and front desk operations in a busy hotel setting. You will lead a team to deliver exceptional guest experiences, drive revenue through effective front office practices, and ensure adherence to brand standards and safety policies.

The role requires strong leadership, keen organisational skills, and the ability to manage shifts and budgets in a dynamic environment.

Qualifications

• Experience in similar Front Office roles is preferred.
• Excellent customer service and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Proven ability to lead a team and work under pressure.
• Flexible with working hours and shifts.

Responsibilities

• Ensure guests have a smooth and memorable stay in the hotel.
• Lead and motivate front office team to deliver high-quality service.
• Meet department targets for service quality and revenue performance.
• Manage room revenue through effective yield practices and upselling.
• Implement brand standards and group projects across the front office.
• Plan staffing, scheduling, and budgeting to optimise productivity and safety.

Skills

Customer service

Team leadership

Organisational skills

Attention to detail

Pressure handling

Flexible hours

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"

Job Description

As our next Front Office Manager, you will…

• Ensures that guests' have a smooth running stay at the hotel,
• Manages and motivates front office teams in order to provide high quality services for guests,
• Ensures the department meets its quantitative and qualitative targets,
• Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
• Implements brand and Group projects and identity features,
• Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget,
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Carry out Duty Management shifts accordingly DM ROTA and business needs

Qualifications

• Previous experience in similar roles is preferable
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Essential to be flexible with working hours