Front Office Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a Front Office Executive to greet occupants, visitors, and VIPs and to maintain a neat, functional lobby. The role involves answering queries, coordinating with technical, housekeeping and EHS teams, and supporting events and audits on-site.

The position requires coordinating daily operations, maintaining ISO compliance, and ensuring lobby areas meet standards for cleanliness, safety, and information display.

Responsibilities

• Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby
• Support the occupant companies during their VIP movement/ client visit/ audits etc.
• Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible
• Establish standard operating procedure pertaining to the function and deploy them for strict follow up
• Support and Coordinate for the events done from developer side for the occupant companies
• Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas
• Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task
• Supporting Property Manager in the respective functional areas
• Support all initiatives and adhoc requirement of the management
• Support all sustainability initiatives
• Submission of data for all routine reports like, daily, weekly, monthly and QBR’s and furnishing all adhoc technical data required by cluster head/ property manager from time to time
• Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards
• Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors
• Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable
• Coordinate with other departments within the campus as and when required for completion of assigned tasks
• Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc
• Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds
• Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients.
• Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas.
• Can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit.
• Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities.
• Checking the fire alarm in the lobby and following protocols as advised
• Ensure no person without employee ID/visitor pass moves to tenant floor.
• Escalate to security manager in case the individual does not have employee ID/visitor pass
• Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay.

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query.

Role and Responsibilities

• Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby
• Support the occupant companies during their VIP movement/ client visit/ audits etc.
• Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible
• Establish standard operating procedure pertaining to the function and deploy them for strict follow up
• Support and Coordinate for the events done from developer side for the occupant companies
• Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas
• Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task
• Supporting Property Manager in the respective functional areas
• Support all initiatives and adhoc requirement of the management
• Support all sustainability initiatives
• Submission of data for all routine reports like, daily, weekly, monthly and QBR’s and furnishing all adhoc technical data required by cluster head/ property manager from time to time
• Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards
• Responsible for greeting clients and visitors to our office parks. Giving client directions to various parts of the office and contacting employees regarding visitors
• Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable
• Coordinate with other departments within the campus as and when required for completion of assigned tasks
• Any additional tasks assigned by the property management team eg., collaborating reports, completion of training plans, events, preparing for audits or review with management, etc
• Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds
• Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients.
• Upkeep of plants and planters in the lobby, shelves, artifacts, etc., in common areas.
• Can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit.
• Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities.
• Checking the fire alarm in the lobby and following protocols as advised
• Ensure no person without employee ID/visitor pass moves to tenant floor.
• Escalate to security manager in case the individual does not have employee ID/visitor pass
• Please be aware of all snags/faults in the respective tower allocated. Follow-up till closure. Communicate all issues to the concerned departments. Escalate to building manager, in case of delay.

Please ensure the following area is checked on daily basis. 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing.

Location: On-site –Bengaluru, KA. Scheduled Weekly Hours: 48.

Female candidate required for this role.

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.