Front Office Executive

Jones Lang LaSalle Incorporated; India; On-site; INR 350,000 - 550,000; Full time

Job summary

JLL in Bengaluru, KA, is seeking a proactive Front Office Executive to deliver a seamless visitor experience. You will be the single point of contact at reception, coordinate guest services, and provide accurate information on floors and events.

The role requires graduate degree and strong people skills, with the ability to work flexible hours, present to clients, and collaborate with a busy team. If you thrive in a fast-paced environment, join our inclusive culture and help shape a brighter

Qualifications

• Graduate degree with relevant work experience.
• Very good people skills and ability to interact with a wide range of client staff and demands.
• Proven ability to function effectively as part of a team; proven initiative and ability to follow through with improvements.

Responsibilities

• Deliver an integrated experience, be a single point of contact at the reception, provide employee and guest services with bespoke support and updated information on floors and events.
• Manage Visitor Management: greet visitors, log entries, identify hosts, issue passes and explain access rules.
• Ensure staff presentation with standard uniform and reconcile access cards/badges daily.
• Maintain knowledge of building structure, emergency exits and daily client visits or events at site location.
• Direct and coach front office staff to ensure a pleasant visitor experience and arrange arrivals as required.
• Assist during crises or BCP, and support site operations with new initiatives.

Skills

Excellent communication

Customer service drive

Problem solving

Flexible hours

Quick learner

Guest relation experience

Client presentation

MS Office

Team player

Education

Graduate degree

Tools

VMS (Visitor Management System)

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Competencies

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.

Responsibilities of Front Office Executive

The role of the FOE is to deliver an integrated experience, be a single point of contact at the re-ception, provider employee and guest service with bespoke support & have updated infor-mation of floors and events being hosted at specific sites.

Visitor Management

• Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host and facilitating collection. This includes logging in and out any client visitors and / or referring them to them to relevant Client host.
• Issue of entry passes and providing visitors with a clear and comfortable and understanding of the rules governing access to host or the building.
• All staff will always be appropriately presented with standard uniform.
• Regular Reconciliation of all Access cards and Badges issued to visitors/employee and Cli-ents.
• Precise information about building structure, emergency exit and daily client visits or events being hosted at site location.
• Manage the Front Office in most professional manner, directing and coaching staff to en-sure pleasant experience to all visitors/Clients.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement.
• Ensuring reconciliation of all Client/Employee badges issued on daily basis.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure training of front office staff on VMS and GAP process and Policy.
• Guiding the Client Host Team to raise request on SEP/Safe tool for all Visits.
• Additional activities: New initiatives Managing site operations. Assisting WM/CE during crisis situation/BCP.

Sound like the job you’re looking for?

Before you apply, it’s also worth knowing what we are looking for:

Education and experience Graduate degree with relevant work experience. Very Good people skills and ability to interact with a wide range of client staff and demands; Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...

Business Specific Question

Location: On-site –Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.