Front Office Associate

Indriya Group Of Hotels; Ernakulam; On-site; INR 201,000 - 312,000; Full time

Job summary

Indriya Sands Resort & Adventure Park in Kochi seeks a Front Office Associate to manage day-to-day guest interactions and front office operations, ensuring a smooth and welcoming experience.

You will greet guests, assist with check-in/check-out, handle inquiries, coordinate with housekeeping, F&B and reservations, and communicate with guests before, during and after their stay. A proactive mindset and flexible hours are essential.

Qualifications

• Strong guest-handling and customer service skills.
• Excellent verbal and written communication.
• Good telephone etiquette and professional tone.
• Ability to handle emails, WhatsApp messages, and other digital communications.
• Ability to assist with check-in and check-out.
• Coordinate with housekeeping, F&B, reservations and other departments.
• Basic computer knowledge and hotel management software familiarity.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible shifts, weekends and holidays.
• Diploma or degree in hospitality preferred.

Responsibilities

• Meeting and greeting guests and assisting with check-in/check-out procedures.
• Handle guest inquiries and requests and coordinate with other departments.
• Coordinate with housekeeping, F&B, reservations and other departments to ensure guest requirements are met.
• Handle incoming phone calls, emails and WhatsApp messages and provide information about resort facilities and activities.
• Maintain clear and professional communication with guests before, during and after their stay.
• Remain proactive, service-oriented, and able to manage multiple requests.
• Uphold Indriya’s standards of hospitality and professionalism.
• Work flexible shifts, including weekends and holidays as required.

Skills

Guest handling

Customer service

Communication

Telephone etiquette

Digital communications

Check-in/check-out

Coordination

Multitasking

Calm under pressure

Flexible shifts

Education

Hospitality diploma/degree

Job description

The Front Office Associate will be responsible for managing and assisting with day-to-day guest interactions and front office operations at Indriya Sands Resort & Adventure Park. The role involves both direct guest interaction and behind-the-scenes coordination to ensure a smooth and welcoming guest experience.

Key responsibilities include meeting and greeting guests, assisting with check-in and check-out procedures, handling guest inquiries and requests, coordinating with housekeeping, F&B, reservations and other departments, and ensuring guest requirements are followed up promptly.

The associate will also be responsible for handling incoming phone calls, emails and WhatsApp messages, assisting guests with room and resort-related queries, providing information about resort facilities and activities, and maintaining clear and professional communication with guests before, during and after their stay.

The role requires a proactive and service-oriented individual who can communicate confidently with guests, manage multiple requests, resolve basic guest concerns and maintain Indriya’s standards of hospitality and professionalism.

This is a full-time, on-site role based in Kochi, with flexible working hours including weekends and holidays as required by hotel operations.

Qualifications

Role Description

The Front Office Associate will be responsible for managing and assisting with day-to-day guest interactions and front office operations at Indriya Sands Resort & Adventure Park. The role involves both direct guest interaction and behind-the-scenes coordination to ensure a smooth and welcoming guest experience.

Key responsibilities include meeting and greeting guests, assisting with check-in and check-out procedures, handling guest inquiries and requests, coordinating with housekeeping, F&B, reservations and other departments, and ensuring guest requirements are followed up promptly.

The associate will also be responsible for handling incoming phone calls, emails and WhatsApp messages, assisting guests with room and resort-related queries, providing information about resort facilities and activities, and maintaining clear and professional communication with guests before, during and after their stay.

The role requires a proactive and service-oriented individual who can communicate confidently with guests, manage multiple requests, resolve basic guest concerns and maintain Indriya’s standards of hospitality and professionalism.

This is a full-time, on-site role based in Kochi, with flexible working hours including weekends and holidays as required by hotel operations.

Qualifications

• Strong guest-handling and customer service skills with a friendly and professional approach.
• Good verbal and written communication skills with confidence in handling guests directly.
• Good telephone etiquette and the ability to handle guest inquiries professionally.
• Comfortable handling emails, WhatsApp messages and other digital guest communications.
• Ability to assist with check-in, check-out and basic reservation-related activities.
• Ability to coordinate effectively with housekeeping, F&B, reservations and other departments.
• Basic computer knowledge and familiarity with hotel management software or digital systems.
• Good attention to detail, follow-up skills and the ability to handle multiple guest requests.
• Ability to remain calm, polite and professional when dealing with challenging situations.
• Willingness to work flexible shifts, weekends and holidays.
• Previous experience in front office, guest relations, hospitality or a similar customer-facing role will be an advantage.
• A diploma or degree in hospitality or a related field is preferred.