Front Office application support Engineer For Trading Systems

Contango Services Private Limited; Electronic City; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Contango Services Private Limited is seeking an experienced Front Office application support professional to manage 8–10 years of production systems in the energy trading domain. You will handle incident resolution, root-cause analysis and liaison with development teams to ensure stable operations.

The role requires strong SQL and scripting skills, excellent written and verbal communication, and the ability to work across India and UK hours with on-call rotation.

Qualifications

• Must have evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment.
• Around 8-10 years of experience on Front Office application support role responsible for critical production applications.
• Must be able to write mid level SQL
• Must have written intermediate level scripting to automate support tasks and to make system improvements
• Must have experience managing incidents and service requests while providing timely status updates to business users.
• Must have excellent written/verbal communication skills, analytical and problem-solving skills.
• Must have a good understanding of technology to be able to add value in maintenance/scripting and system and process improvements in general.
• Must have general understanding of software engineering and related technologies

Responsibilities

• Provide first and second line Front Office application support (not infrastructure support) for several systems in trading domain
• Diagnose and resolve day-to-day live system incidents across a range of systems.
• Take ownership of Major Incident management and associated Problem Management process.
• Ensure systems are in a healthy status and proactively identify patterns that can cause issues in future.
• Liaise with development teams for escalations and hand-overs.
• Maintain an up-to-date documentation of support processes.
• Prepare operational stats to identify problematic areas in the systems and work towards improving systems.
• Should be flexible with work timings (India and UK hours) along with providing on-call support on rotation basis.

Skills

Systems analysis

SQL

Scripting

Incident management

Communication skills

Trading domain knowledge

Technology understanding

Tools

SQL scripting tools

Job description

Job Responsibilities:

• Provide first and second line Front Office application support (not infrastructure support) for several systems in trading domain


• Diagnose and resolve day-to-day live system incidents across a range of systems.


• Take ownership of Major Incident management and associated Problem Management process.


• Ensure systems are in a healthy status and proactively identify patterns that can cause issues in future.


• Liaise with development teams for escalations and hand-overs.


• Maintain an up-to-date documentation of support processes.


• Prepare operational stats to identify problematic areas in the systems and work towards improving systems.


• Should be flexible with work timings (India and UK hours) along with providing on-call support on rotation basis.

Required Experience:

• Must have evident systems analysis skills ideally garnered within an energy, commodity or similar trading environment.


• Around 8-10 years of experience on Front Office application support role responsible for critical production applications.


• Must be able to write mid level SQL


• Must have written intermediate level scripting to automate support tasks and to make system improvements


• Must have experience managing incidents and service requests while providing timely status updates to business users.


• Must have excellent written/verbal communication skills, analytical and problem-solving skills.


• Must have a good understanding of technology to be able to add value in maintenance/scripting and system and process improvements in general.


• Must have general understanding of software engineering and related technologies