Front Line Manager - F&A - I2C 4B

Genpact; Hyderabad; Hybrid; INR 900,000 - 1,350,000; Full time

Job summary

Genpact is seeking a Front Line Manager for F&A to lead billing, collections, and related processes with global stakeholders. You will drive performance, ensure SLAs, and mentor a team while partnering with regional financial leaders.

Key requirements include a finance degree (or higher), ACCA/CIMA preferred, SAP S/4HANA familiarity, and strong Excel/data analytics abilities. Hybrid work in India with career-growth opportunities.

Qualifications

• Bachelor's degree in Accounting, Commerce, Economics or Finance.
• ACCA or CIMA certification is highly preferred.
• Strong MS Excel and data analytics skills with finance process knowledge.
• Experience with SAP S/4HANA Finance is desirable.

Responsibilities

• Lead end-to-end billing and collections activities to meet targets.
• Interact with customers via calls and emails for past-due amounts.
• Governance participation with country/regional financial managers.
• Coach and develop team members; drive process improvements (Lean Six Sigma).
• Analyse KPIs and ensure SLA compliance; drive issue resolution.

Skills

Accounting

Accounts Receivable Management

Client Relations

Data Analytics

Data Literacy

Data Visualization

Deductions Management

Lean Six Sigma

People Leadership

English Language

Education

Bachelor's degree in Accounting

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's in Finance

ACCA Certified

CIMA Certified

SAP S/4HANA Finance Knowledge

Excel Certification

Tools

SAP

SAP S/4HANA for Financial Accounting

Microsoft Excel

Job description

Front Line Manager - F&A - I2CReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionComplete Billing Experience implement & enforce to strategy. Interaction with end customers via Calls and Emails for collecting past due amount. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls. Dispute Balancing related to invoices. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level. People management: ensure team members are meeting the deliverables and keep them motivated. Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments for issue resolution Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target. Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash. Control and support all specialists in respective functions. Analyse different processes KPI’s from Customer Relationship Management system or provided by Process Control to guarantee SLA’s or propose process improvements, Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines. Drive people related agenda (target settings, appraisal process, building talents) Ensure proper backup structure and succession planning. Training and development of the team Leading the agenda of issue solving and monthly meetings Review escalation tickets, assisting the team when either they cannot fulfil SLA’s or have any problem. Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level.QualificationsBachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - FinanceCertificationsACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAPRequired SkillsAccounting, Accounts Receivable Management (ARM), Client Relations, Data Analytics, Data Literacy, Data Visualization, Deductions Management, Lean Six Sigma (LSS), People LeadershipLanguageEnglishLanguage Proficiency -Upper Intermediate - B2Additional Job Location -Job TypeRegularMaster Skill List -F&A - I2CRemote Type -HybridWork Shift -Evening Job (India)Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.