Front Line Manager - F&A - I2C 4B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a Front Line Manager - F&A I2C in Hyderabad to oversee billing collections, dispute resolution, and governance at regional levels. The role focuses on driving automation, process improvements, and team leadership in a fast-paced, innovation-driven environment.

You will lead a team to achieve monthly/quarterly/yearly collections targets, analyze KPI performance, and collaborate with Finance Managers across regions.

Qualifications

• Bachelor's degrees in Accounting, Commerce, Economics, or Finance.
• Master's degree in Finance.
• ACCA, CIMA and SAP S/4HANA certifications are preferred.
• Strong Excel skills and data analytics capabilities.

Responsibilities

• Manage billing, collections, and dispute resolution tasks.
• Lead governance meetings at country/region level.
• Coach and develop team to meet SLA targets.
• Drive process improvements using Lean Six Sigma.
• Ensure accurate KPI reporting and analytics for collections.

Skills

Accounting

Accounts Receivable Management

Client Relations

Data Analytics

Data Literacy

Data Visualization

Deductions Management

Lean Six Sigma

People Leadership

Education

Bachelor's - Accounting

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Master's - Finance

ACCA Certified Accountant

CIMA Certification

Excel Certification

SAP S/4HANA Certification

Tools

Microsoft Excel

SAP S/4HANA

Blackline

DataTrained Certifications

Job description

Front Line Manager - F&A - I2C

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Complete Billing Experience implement & enforce to strategy.
• Interaction with end customers via Calls and Emails for collecting past due amount.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls.
• Dispute Balancing related to invoices.
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level.
• People management: ensure team members are meeting the deliverables and keep them motivated.
• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Timely and effective communication with internal departments for issue resolution
• Should have understanding on all outcome-based reports, should be able to drive daily and weekly cash and Collections target.
• Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.
• Control and support all specialists in respective functions.
• Analyse different processes KPI's from Customer Relationship Management system or provided by Process Control to guarantee SLA's or propose process improvements,
• Analyze performance of the team members to ensure that all necessary tasks are completed in accordance with specifications and deadlines.
• Drive people related agenda (target settings, appraisal process, building talents)
• Ensure proper backup structure and succession planning.
• Training and development of the team
• Leading the agenda of issue solving and monthly meetings
• Review escalation tickets, assisting the team when either they cannot fulfil SLA's or have any problem.
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Participate in governance meetings at country / region level.

Qualifications

• Bachelors - Accounting
• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Finance

Certifications

• ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges
• Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT
• Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained
• Microsoft Excel Certification - Normandale Community CollegeNormandale Community College
• SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

• Accounting
• Accounts Receivable Management (ARM)
• Client Relations
• Data Analytics
• Data Literacy
• Data Visualization
• Deductions Management
• Lean Six Sigma (LSS)
• People Leadership

Language

English

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

• - Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• - Make an impact - Help global enterprises solve business challenges that matter
• - Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• - Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• - Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers appl