Front Desk Representative

Shivaay Placement Consultancy; Surat; On-site; INR 167,000 - 301,000; Full time

Job summary

Shivaay Placement Consultancy in Surat seeks a Front Desk Representative to be the first point of contact for visitors and callers. This full-time, on-site role involves greeting guests, directing calls, handling inquiries, and maintaining visitor logs.

You will manage appointments, coordinate with internal teams, and ensure the reception area remains organized. Responsibilities include basic administrative duties and supporting candidates and clients visiting the office.

Qualifications

• Customer service experience and professional interaction with visitors and callers.
• Strong communication and professional phone etiquette.
• Experience managing front desk operations including greeting visitors and directing inquiries.
• Ability to handle mail, basic documentation, and maintain logs.
• High school diploma or equivalent; prior front desk or customer service experience preferred.
• Willingness to work full-time on-site in Surat.

Responsibilities

• Greet guests and answer/direct phone calls.
• Handle inquiries and maintain visitor logs.
• Manage appointments and reservations and coordinate with internal teams.
• Keep reception area organized and presentable.
• Assist with mail and basic documentation tasks and provide customer service to candidates and clients.

Skills

Customer service

Communication

Phone etiquette

Receptionist duties

Reservations & appointments

Administrative skills

Professional appearance

Education

High school diploma or equivalent

Tools

Office software

Job description

Company Description

Shivaay Placement Consultancy is a Surat-based recruitment firm specializing in hiring for engineering, manufacturing, and corporate roles across India. The consultancy partners with growing businesses to understand their specific staffing needs and provide candidates who can contribute effectively from day one. With a focus on fast turnaround, quality screening, and reliable hiring support, Shivaay Placement Consultancy offers end-to-end recruitment solutions for both technical and non-technical positions. The firm supports PAN India hiring and is committed to matching organizations with the right people to deliver real results.

Role Description

The Front Desk Representative is a full-time, on-site role based in Surat, responsible for managing the reception area and providing a professional first point of contact for visitors and callers. Day-to-day tasks include greeting guests, answering and directing phone calls, handling inquiries, and maintaining visitor logs. The role also involves managing appointments and reservations, coordinating with internal teams, and ensuring the reception area is organized and presentable. The Front Desk Representative will assist with basic administrative duties such as handling mail, supporting documentation processes, and providing customer service to candidates and clients visiting the office.

Qualifications

• Candidates should possess strong Customer Service and Communication skills to handle inquiries and interact professionally with visitors and callers.
• Candidates should possess solid Phone Etiquette and Receptionist Duties skills to manage incoming calls, greet guests, and coordinate front desk operations.
• Candidates should possess Reservations and appointment-handling skills to schedule meetings, manage visitor appointments, and maintain accurate records.
• Candidates should possess basic administrative and organizational skills, including handling mail, maintaining logs, and keeping the reception area orderly.
• Relevant qualifications such as a high school diploma or equivalent; prior front desk, receptionist, or customer service experience is preferred.
• Ability to use office software, email, and phone systems; professional appearance and demeanor; readiness to work full time on-site in Surat.