Front Desk Receptionist

Office BEACON; Vadodara; On-site; INR 400,000 - 540,000; Full time

Job summary

Office Beacon LLC is seeking a Front Desk & Guest Relations Executive for our Vadodara BPO facility. The role handles high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal teams.

Key responsibilities include greeting international clients, managing multi-line calls, overseeing security protocols, arranging transport and hotel bookings, and maintaining a premium corporate image.

Qualifications

• Fluent verbal and written English communication is required.
• Hindi and Gujarati knowledge is preferred for local vendor coordination.
• Bachelor's degree in hospitality, communications, business administration, or related field.

Responsibilities

• Greet international clients, guests, and vendors with professionalism.
• Manage high-volume multi-line switchboards for domestic and international calls.
• Enforce security protocols with visitor logs, NDAs, and access badges.
• Coordinate local transport, hotel bookings, and travel itineraries for visiting teams.
• Supervise reception area to reflect premium corporate image.
• Handle international couriers and confidential documents.
• Manage conference room bookings and video-conferencing setups.

Skills

Fluent English communication

Hindi and Gujarati knowledge

Multitasking

Crisis management

Professional appearance

Education

Bachelor's degree in hospitality or related field

Tools

Microsoft Office

Visitor management software

Automated systems

Job description

Job Title: Front Desk & Guest Relations Executive

Shift Timing:12:00 PM 10:00 PM (General/Extended Corporate Shift)

A Front Desk Executive in our Vadodara BPO facility manages high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal operations teams.

Key Responsibilities:

• Greet high-profile international clients, corporate guests, and vendors with an exceptional professional attitude.
• Manage high-volume, multi-line switchboards to route domestic and international calls accurately.
• Oversee strict workplace security protocols by managing visitor logs, NDAs, and biometric or RFID access badges.
• Coordinate local transport, hotel bookings, and travel itinerary details for visiting global leadership teams.
• Supervise the reception area, ensuring it remains clean, quiet, and reflective of a premium corporate image.
• Handle incoming and outgoing international couriers, logistics, and confidential documentation.
• Manage conference room bookings, video-conferencing setups, and hospitality arrangements for critical client meetings.
• Mentor reception staff and coordinate seamless operations across the 12 PM to 10 PM shift.

Job Requirements & Skills:

• Education: Bachelor's degree in hospitality, communications, business administration, or a related field.
• Experience: 3 to 7 years in front desk operations, specifically within a BPO, ITES, or large corporate setting.
• Communication: Flawless verbal and written English communication skills; proficiency in Hindi and Gujarati is highly preferred for local vendor coordination.
• Tech Skills: Advanced proficiency in Microsoft Office, visitor management software, and automated systems.
• Shift Flexibility: Comfort with the fixed 12 PM 10 PM schedule and occasional extended hours during client audits.
• Soft Skills: Outstanding multitasking, crisis management, emotional intelligence, and a polished corporate appearance.