Front Desk Executive (2-3 Years ) Bengaluru

HypTechie; Bengaluru; On-site; INR 357,000 - 469,000; Full time

Job summary

Hilton Bengaluru is seeking a Front Desk Executive to lead front office operations during shifts, ensuring exceptional guest service, smooth desk operations, team coordination, and compliance with Hilton brand standards while creating a warm arrival experience for every guest.

The ideal candidate will have 2–3 years of front office or hospitality experience, fluent English, strong interpersonal skills, knowledge of hotel PMS, and a leadership mindset with coaching abilities, capable of handling

Qualifications

• 2–3 years of Front Office or Hospitality experience.
• Fluent English communication (spoken and written).
• Knowledge of hotel PMS and front desk operations.

Responsibilities

• Supervise front desk operations to ensure smooth, efficient service.
• Lead and mentor Guest Service Agents during shifts.
• Handle guest check-ins, check-outs, room allocation, and VIP coordination.
• Resolve guest complaints promptly and follow up on satisfaction.
• Promote Hilton Honors and personalized guest services.
• Ensure accuracy in reservations, billing, payments, and reports.
• Coordinate with Housekeeping, F&B, Accounts, Sales, and Reservations teams.
• Conduct shift briefings and on-the-job training.
• Maintain desk systems, equipment, and records.
• Ensure compliance with safety, cash handling, security, and brand standards.
• Identify revenue opportunities and support hotel selling strategies.

Skills

Front Office Experience

English Communication

Guest Handling

PMS Knowledge

Leadership

Cash Handling

Tools

PMS Systems

Job description

About Hilton

With hotels across 100+ countries, Hilton is a global hospitality leader offering world-class experiences through brands like Waldorf Astoria, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more. At Hilton, our purpose is to delight our guests, team members, and owners alike.

Role Summary

The Front Desk Executive leads front office operations during assigned shifts, ensuring exceptional guest service, smooth desk operations, team coordination, and compliance with Hilton brand standards while creating a warm and memorable arrival experience for every guest.

Key Responsibilities

• Supervise front desk operations to ensure smooth, efficient service.
• Lead, guide, and motivate Guest Service Agents during shifts.
• Handle guest check-ins, check-outs, room allocation, and VIP coordination.
• Resolve guest complaints promptly and ensure satisfaction follow-ups.
• Promote Hilton Honors and personalized guest services.
• Ensure accuracy in reservations, billing, payments, and reports.
• Coordinate with Housekeeping, F&B, Accounts, Sales, and Reservations teams.
• Conduct shift briefings, handovers, and on-the-job training.
• Maintain desk systems, equipment, and operational records.
• Ensure compliance with safety, cash handling, security, and brand standards.
• Identify revenue opportunities and support hotel selling strategies.

Candidate Profile

• 2–3 years of Front Office or Hospitality experience preferred.
• Excellent spoken and written English communication skills.
• Strong interpersonal and guest handling abilities.
• Knowledge of hotel PMS systems and front desk operations.
• Ability to work under pressure in a fast-paced environment.
• Basic financial and cash-handling knowledge.
• Leadership mindset with coaching and mentoring skills.