Front Desk Executive

Hilton; Panaji; On-site; INR 450,000 - 600,000; Full time

Job summary

Hilton in Goa seeks a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will guide a team to ensure smooth check-ins and check-outs, while maintaining warmth and hospitality.

The role emphasizes leadership, teamwork, and accountability, with a focus on delivering exceptional service and handling guest inquiries with poise and professionalism. Join Hilton to contribute to an award-winning hospitality culture in India.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Integrity and doing the right thing.
• Leadership and teamwork to drive the best outcomes.
• Ownership and accountability.
• A focus on the Now, bringing urgency and discipline.

Responsibilities

• Supervise the front office team, ensuring smooth check-ins, check-outs, and guest service.
• Create team schedules, assign tasks, and provide coaching.
• Handle guest inquiries and escalations, supporting staff as needed.
• Manage lobby flow and adjust coverage for service efficiency.
• Lead department initiatives and ad-hoc projects.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Customer service

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aFront Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Requirements: