Front Desk And Customer Support Executive in Bangalore

BoxUp Luxury Gifting; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Job summary

BoxUp Luxury Gifting, based in Bengaluru, is seeking an operations and customer-support professional to manage CRM data, Shopify orders, and multi-channel inquiries. The role involves coordinating orders, replacements, and customization requests while delivering a welcoming front-desk experience.

Ideal candidates will handle inbound/outbound calls, maintain accurate records, and collaborate with internal teams to ensure smooth gifting experiences for corporate and individual clients.

Qualifications

• Experience in managing customer data and CRM systems.
• Familiarity with e-commerce order processing and updates.
• Comfort with handling inquiries across channels.

Responsibilities

• Manage and maintain customer and sales data in Zoho CRM.
• Manage Shopify orders, including order processing, tracking, and status updates.
• Handle customer queries and support requests through LimeChat.
• Manage inbound and outbound customer calls using Exotel.
• Manage walk-in customers, understand their requirements, and provide appropriate assistance.
• Coordinate order replacements and customization requests with customers and internal teams.
• Handle hospitality and front-desk responsibilities, ensuring a professional and welcoming customer experience.

Skills

Customer service

CRM data management

Order processing

Multitasking

Tools

Zoho CRM

Shopify

LimeChat

Exotel

Job description

• Manage and maintain customer and sales data in Zoho CRM.
• Manage Shopify orders, including order processing, tracking, and status updates.
• Handle customer queries and support requests through LimeChat.
• Manage inbound and outbound customer calls using Exotel.
• Manage walk-in customers, understand their requirements, and provide appropriate assistance.
• Coordinate order replacements and customization requests with customers and internal teams.
• Handle hospitality and front-desk responsibilities, ensuring a professional and welcoming customer experience.

Key Responsibilities

• Manage and maintain customer and sales data in Zoho CRM.
• Manage Shopify orders, including order processing, tracking, and status updates.
• Handle customer queries and support requests through LimeChat.
• Manage inbound and outbound customer calls using Exotel.
• Manage walk-in customers, understand their requirements, and provide appropriate assistance.
• Coordinate order replacements and customization requests with customers and internal teams.
• Handle hospitality and front-desk responsibilities, ensuring a professional and welcoming customer experience.

About Company: Transforming the perception of gifting culture, BoxUp is a Bangalore-based gifting company founded in 2017. BoxUp is India's premier online gifting destination that makes it easy to send a thoughtful, personalized gift box to your loved ones. Our curated selection of gifts and boxes makes gifting convenient and hassle-free for corporates and wedding return favors. We are proud to work with some of the largest organizations. Some of our clients are Lamborghini, KPMG, Spotify, Flipkart, Livspace, Bigbasket, TEDx, NetApp, Onmobile, Synctactic.ai, Siemens, and Software AG. BoxUp has the goal of bringing to life a culture of celebration through gifting and turning every special day into a memorable one.