Sr. Software Engineer (Zoho)

SynapseIndia (Events); Dadri; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

SynapseIndia (Events) is seeking a Sr. Software Engineer (Zoho) to analyze and optimize Zoho implementations across ecommerce, retail, and finance workflows. You will engage with clients, conduct discovery, map processes, and present practical Zoho solutions that scale with business needs.

The role requires strong Zoho CRM experience and hands-on work with Inventory or Books, plus a track record of reducing manual work and improving reporting. Remote-friendly but preference for Noida area.

Qualifications

• 5+ years in Zoho consulting/implementation/solutioning.
• Hands-on Zoho CRM plus one of Inventory or Books.
• Auditing/improving Zoho deployments.
• Process mapping, workflow & root-cause analysis.
• Design/optimize Zoho architecture, workflows and data flows.
• Sales/order-to-fulfillment/inventory/finance experience.
• Shopify/WooCommerce integrations preferred.
• Zoho Analytics experience is a plus.
• Zapier/Make or similar integrations desirable.
• Zoho certifications are a plus.
• Strong analytical and problem-solving skills.
• Excellent client-facing communication and stakeholder management.

Responsibilities

• Analyze, diagnose, and optimize Zoho implementations.
• Conduct discovery sessions with clients and map current vs. ideal processes.
• Oversee implementation and ensure alignment with business requirements.
• Collaborate with developers on customizations and integrations to improve adoption.

Skills

Zoho CRM

Zoho Inventory

Zoho Books

Zoho Analytics

Zoho Consulting

Client-facing

Tools

Shopify

WooCommerce

Zoho Zakya

Job description

SynapseIndia is a software development company with over 26 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation: Sr. Software Engineer (Zoho)

Experience Range: 4+ years

What is the work?

• We are looking for a Software Engineer (Zoho) who can analyze, diagnose, and optimize existing Zoho implementations. The ideal candidate should be able to understand complex business workflows, identify gaps and inefficiencies, and translate business requirements into practical, scalable Zoho solutions.
• The candidate should be comfortable working directly with clients and stakeholders, conducting discovery sessions, mapping current vs. ideal processes, presenting recommendations, and overseeing implementation. Experience in eCommerce, retail, inventory, order fulfillment, and finance workflows will be highly valuable, particularly where Zoho serves as the backend system.
• We are looking for someone who can bring structure to complex system environments, reduce manual work and operational errors, improve reporting and visibility, and drive better system adoption.

What skills and experience are we looking for?

• 5+ years of experience in Zoho consulting, implementation, solutioning, or related roles.
• Strong hands-on experience with Zoho CRM and at least one of Zoho Inventory or Zoho Books.
• Experience auditing and improving existing or legacy Zoho implementations.
• Strong understanding of business process mapping, workflow analysis, gap analysis, and root-cause diagnosis.
• Ability to design and optimize Zoho system architecture, module structures, workflows, automations, and data flows.
• Experience with sales, order-to-fulfillment, inventory, finance, and reconciliation processes.
• Understanding of eCommerce backend workflows, including orders, inventory, customers, and financial data.
• Experience with Shopify, WooCommerce, or similar eCommerce integrations is preferred.
• Understanding of retail/POS workflows, including billing, stock movement, and store-level operations.
• Exposure to Zoho Zakya or similar POS systems is a plus.
• Ability to perform light Zoho configuration, including fields, workflows, reports, and automations.
• Basic understanding of APIs, integrations, and data flow between platforms.
• Ability to collaborate effectively with developers on customizations and integrations.
• Experience with Zoho Analytics is a plus.
• Exposure to Zapier, Make, or similar integration platforms is desirable.
• Zoho certifications are an added advantage.
• Strong analytical, problem-solving, and solution-design skills.
• Excellent client-facing communication, presentation, workshop, and stakeholder-management skills.
• Ability to create solution documentation, process flows, reporting frameworks, and implementation recommendations.
• Strong focus on data structure, reporting accuracy, operational efficiency, and system adoption.