Front Desk Administrator

Royal Shelter; Tiruchirappalli; On-site; INR 167,000 - 257,000; Full time

Job summary

Royal Shelter in Tiruchirappalli, Tamil Nadu, is seeking a Front Office Executive responsible for front-office management, customer coordination, documentation and sales administration. You will warmly welcome customers, handle calls, maintain records and ensure accurate communication.

The role requires strong Tamil and English communication, good letter drafting, and basic MS Office skills, with a professional and organized approach to daily operations.

Qualifications

• Proficient in Tamil and English communication.
• Strong letter drafting and written communication skills.
• Experience in customer handling and follow-up.
• Basic MS Office / Excel knowledge.
• Strong documentation and organisational abilities.
• Professional, polite and responsible attitude.

Responsibilities

• Welcome customers and handle calls and enquiries professionally.
• Maintain customer files, KYC documents and records.
• Coordinate cost sheets, agreements, sale deeds and registration.
• Draft official letters, customer letters, notices and other correspondence.
• Follow up with customers for pending documents and payments.
• Coordinate with Sales, Accounts, Legal, Site Engineers and Banks.
• Schedule and coordinate inspections and registration activities.
• Record and follow up on customer complaints until closure.
• Maintain registers, reports and daily front-office records.
• Ensure timely and accurate documentation and communication.

Skills

Tamil-English comms

Letter drafting

Customer follow-up

Documentation skills

Professional approach

MS Office basics

Tools

MS Office / Excel

Job description

Role

Responsible for front-office management, customer coordination, documentation and sales administration.

Key Responsibilities

• Welcome customers and handle calls and enquiries professionally.
• Maintain customer files, KYC documents and records.
• Coordinate cost sheets, agreements, sale deeds and registration.
• Draft official letters, customer letters, notices and other correspondence as required.
• Follow up with customers for pending documents and payments.
• Coordinate with Sales, Accounts, Legal, Site Engineers and Banks.
• Schedule and coordinate inspections and registration activities.
• Record and follow up on customer complaints until closure.
• Maintain registers, reports and daily front-office records.
• Ensure timely and accurate documentation and communication.

Required Skills

• Good Tamil and English communication.
• Good letter drafting and written communication skills.
• Customer handling and follow-up skills.
• Basic MS Office / Excel knowledge.
• Good documentation and organisational skills.
• Professional, polite and responsible approach.