Customer Relationship Executive

Talent Acquaintance; Hyderabad; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer service professional to handle chat-based inquiries and resolve issues. You will maintain CRM records, stay updated on product info, and collaborate with internal teams to enhance the customer experience.

The role emphasizes strong communication, problem-solving, and the ability to multitask in a fast-paced environment, contributing to high customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with critical and creative thinking.
• Ability to handle fast-paced environment and multitask.
• Proficiency in using CRM software and support tools.
• Strong attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries professionally.
• Utilize strong problem-solving skills to address customer complaints and concerns.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer-facing

Written & Verbal Communication

Problem-solving

CRM proficiency

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.


• Utilize strong problem-solving skills to address complex customer complaints and concerns.


• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.


• Maintain accurate records of customer interactions using CRM software.


• Continuously update knowledge of products and services to provide accurate information to customers.


• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.


• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.


• Strong problem-solving skills and the ability to think critically and creatively.


• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.


• Proficiency in using CRM software and other support tools.


• Strong attention to detail, ensuring accuracy and quality in work.