Customer Service, French language, Travel background preferable

WNS Holdings; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

WNS Holdings in Gurugram seeks a Canada French speaking travel consultant with customer service background. You will handle international and domestic travel bookings, including exchanges and cancellations, across multiple channels such as email, chat, and phone.

Required are strong French and English communication skills, corporate traveler experience, and familiarity with GDS systems to deliver high CSAT and quality customer experiences.

Qualifications

• Fluent in French and English (speaking and writing).
• Experience in corporate travel bookings.
• Familiarity with GDS systems.

Responsibilities

• Manage travel bookings including exchanges, cancellations, and coordination with suppliers.
• Assist customers with international/domestic travel (air, hotel, packages, etc.).
• Handle multi-channel support (email, chat, phone) and resolve queries.

Skills

French language

English language

Corporate traveler experience

GDS knowledge

Customer service excellence

Tools

GDS systems

Job description

We are looking for Canada French resources to be hired with Customer service background, preferable travel background. Operates in rotational shifts and offs Cabs during odd hours.

Role & responsibilities

• Must be well versed with French & English speaking & writing.
• Must have Corporate Traveler experience
• Need to have working experience in GDS/GDS systems
• Must have excellent command over English Language
• Dedicated to High-Quality experience for customers and delivering high CSAT
• Ability to identify stated and unstated customer needs, follow quality metrics
• Being a travel consultant and help customers with their booking needs on international / domestic travel (Air, Hotel, Packages and others) and resolve customer queries using multiple channels of communication like email / chat and phone channels
• Servicing of travel bookings that includes but not limited to exchanges, cancellation, queue management and coordination with suppliers etc
• Providing recommendations to customers and adhering to multiple process needs
• Knowledge of Travel products, basic geography
• Alert management of potential security issues or client complaints
• Resolve customer complaints and issues
• Adhere to timelines schedules