Fraud Operations Specialist

Citibank (Switzerland) AG; Pune District; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Citibank (Switzerland) AG in Pune is seeking an Ops Support Specialist 4 to provide day-to-day operations support, maintain records, and coordinate with relationship managers and clients. The role involves working in a hybrid setup in Pune and requires analytical skills, attention to detail, and knowledge of US retail banking basics.

The candidate should have a Bachelor's degree, 0–3 years’ experience, and strong Excel/Power BI skills.

Qualifications

• Bachelor's degree required.
• 0–3 years of relevant experience.
• Advanced Excel with AI and Power BI skills required.

Responsibilities

• Follow procedures to complete complex assignments and research.
• Provide team support, act as SME, mentor and allocate work.
• Conduct basic analysis and workflow management.
• Support a wide range of products and services.
• Communicate risk-related information to senior managers and aid compliance.

Skills

Excel with AI

Power BI

Retail domain

Lean Certification

Credit Card domain

MS Excel

Education

Bachelor's Degree

Tools

Power BI

MS Excel

Job description

## Fraud Operations SpecialistApply: Hybrid: Pune Maharashtra India: Posted Today: End Date: October 24, 2026 (14 days left to apply): 261001174The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research* Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed* Conduct basic analysis and research as well as workflow management* Support an expansive array of products and services* Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualification*** 0-3 years of relevant experience* Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)* Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)* Experience working in a business office or operational environment* Proficient computer and math skills with a focus on complex databases and spreadsheets* Demonstrates technical and administrative expertise* Consistently demonstrates attention to detail* Demonstrated knowledge of activities, policies, and procedures of a basic work area area**Education:*** Bachelor's Degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.