Fraud Ops Specialist

Citi; Chennai District; On-site; INR 450,000 - 650,000; Full time

Job summary

Citi is seeking an entry-level Fraud Ops Specialist in Chennai to perform thorough risk assessments during account activity reviews while delivering exceptional customer service. Early fraud detection is crucial to minimize financial impact and protect client accounts and identities.

The role emphasizes strong communication, attention to detail, and the ability to work across teams while adhering to policy and regulatory requirements. Rotational shifts are expected.

Qualifications

• 2-4 years relevant experience in fraud/risk roles.
• 1-2 years in a related role.
• Ability to handle inbound and outbound client calls.
• Strong written and verbal communication.
• Willingness to work in rotational shifts.

Responsibilities

• Perform complex fraud investigations with minimal supervision.
• Respond to complex customer requests beyond established procedures.
• Identify potential fraud by evaluating prior experiences and unique situations.
• Resolve highly complex issues directly with client or third parties.
• Drive change via innovation and process improvements to reduce friction for the team.
• Monitor workflow quality and suggest productivity enhancements.
• Assess risk carefully in business decisions to protect Citi and clients.

Skills

Fraud investigations

Customer communication

Attention to detail

Risk assessment

Unbiased approach

Shift flexibility

Education

Bachelor's degree

Job description

Responsibilities

• Perform complex fraud investigations with minimal supervision
• Respond to complex customer requests that may not be covered by established procedures
• Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
• Resolve highly complex issues directly with client, or third parties
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Monitor process workflow, quality, and recommend new options to enhance productivity as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Qualifications

• 2-4 years relevant experience
• 1-2 years in a related role
• Ability to process both inbound and outbound client calls
• High attention to detail with the ability to interpret data and organize information
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Willingness to work in Rotational Shifts

Education

• Bachelors' Degree

The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client's account and identity.

Job Family Group

Operations - Services

Job Family

Fraud Operations

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Fraud Prevention.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.