Banking Operations Specialist

Citi; Maharashtra; On-site; INR 350,000 - 520,000; Full time

Job summary

Citi in India is seeking an Ops Support Specialist 4 to provide day-to-day operations support, including record maintenance, account setup, and liaison with teams. The role requires a Bachelor's degree and offers exposure to core Citi operations processes.

The position emphasizes risk awareness, adherence to regulations, and ability to work in a 24/7 rotational night-shift environment with potential training of new hires and project leadership tasks.

Qualifications

• 0-3 years of relevant experience.
• Experience in banking operations or retail banking preferred.
• Excellent communications required.
• Strong numerical and analytical abilities.
• Proficiency with databases and spreadsheet analysis.
• Willing to work night and rotational shifts.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including leading special projects, training new hires within the work unit, providing daily guidance to lower level employees, and allocation of work as needed.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for Citi's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment, and escalating/reporting control issues.

Skills

Communication

Numerical ability

Computer skills

Attention to detail

Technical knowledge

Administrative skills

Night shift

Rotational schedule

Education

Bachelor's degree

Tools

SQL

Excel

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-3 years of relevant experience
• Experience working in a business office or operational environment, retail banking operation experience preferred
• Excellent communications required
• Strong numerical abilities
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM.
• Ready to work in rotational/night shifts i.e. 24*7 support

Education

• Bachelor's degree mandatory

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Operations - Core

Job Family

Operations Support

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

Banking Operations, Credit Card Processing, Retail Banking.

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