Ops Sup Analyst

Citi; Pune District; On-site; INR 400,000 - 650,000; Full time

Job summary

Citi in Pune is seeking an Ops Sup Analyst 2 to provide day-to-day operations support for Wire Operations, including record maintenance, account servicing, imaging, and documentation in coordination with the accounts team.

You will liaise between operations staff, relationship managers, project managers, custodians and clients, handling complex tasks, data validations, and ensuring timely completion while maintaining risk controls and compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong written and verbal communication.
• Ability to work under pressure with deadlines.
• Detail-oriented with good organizational skills.

Responsibilities

• Timely and accurate completion of complex tasks, data validations of products in support of operations, audit and agency initiatives.
• Supporting management in assignments to meet multiple deadlines; analyze and input to Team Managers.
• Serve as liaison to business for work assignments, follow up on open items and content approval.
• Conduct needs assessment and update content or develop content related solutions.
• Research and seek solutions to inquiries on help content and policy gaps.
• Monitor work progression ensuring completion by due date.
• Ensure consistent application of team process controls.
• Fulfilling the clients’ necessities while providing an exceptional client experience is expected and measured by metrics.

Skills

Communication skills

Time management

Problem solving

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the account services team. Responsibilities: support the Wire Operations department which performs account maintenance and servicing on Retail Bank Accounts as required by regulatory rules. Support account financial adjustments due to returned deposited items or as request by the branch or client.

Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Timely and accurate completion of complex tasks, data validations of products in support of operations, audit and agency initiatives.
• Supporting management in completion of assignments to meet multiple, aggressive deadlines. Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers based on risk exposure.
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 4-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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