Founder's Office - Process & Execution

Dodo Payments, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health and accidental insurance cover

Direct exposure to CEO

Job summary

Dodo Payments, Inc. seeks an experienced operations professional to translate CEO priorities into actionable plans, manage cross-functional initiatives, and govern projects with clear milestones and metrics.

You will own end-to-end initiatives that span teams and have no natural owner. You will map workflows across compliance, finance and risk, documenting SOPs and RACI charts, and track improvements in turnaround time and error reduction.

Qualifications

• 3–5 years in operations, program/project management, business excellence, consulting, or Founder's Office / Chief of Staff, preferably at a startup or fast-growing company.
• Track record of taking messy, cross-functional projects from idea to done with measurable results.
• Hands-on process improvement: mapped a workflow, removed steps, and ensured adoption.

Responsibilities

• Convert CEO priorities into clear execution plans with owners, milestones, deadlines, and success metrics.
• Run weekly reviews with function heads and track CEO initiatives.
• Drive cross-functional projects end to end, especially those with no natural owner.
• Close the loop: confirm completion, measure results, report back to CEO.
• Map key workflows across compliance, finance, and risk to identify bottlenecks.
• Redesign and document processes as SOPs, checklists, and RACI charts.
• Track metrics like turnaround time, error rate, and hours saved.
• Own meeting hygiene: agendas, decisions logs, and action items until closed.
• Handle special projects such as new market launches, pricing changes, partner rollouts, audits.

Skills

Cross-functional PM

Process improvement

Executive communication

Ownership mindset

Ambiguity tolerance

Regulated environment

Education

Graduate in any discipline

MBA (preferred)

Job description

About the Opportunity

• Dodo Payments is a global Merchant of Record platform for SaaS, AI, and digital businesses, handling payments, local taxes, compliance, fraud prevention, and invoicing so founders can sell anywhere without operational overhead.
• The company serves 25,000+ businesses across 220+ countries and territories, supports 30+ local payment methods including Apple Pay, Klarna, Affi...
• The goal is to power 50,000+ businesses over the next two years. The team is small and high-ownership, where every hire shapes the product and the company.

Role & Responsibilities

• Take CEO priorities and convert them into clear execution plans with owners, milestones, deadlines, and success metrics.
• Run the cadence: conduct weekly reviews with function heads, maintain a tracker of every CEO initiative, and flag early when something slips.
• Drive cross-functional projects end to end, especially those that sit between teams and have no natural owner.
• Close the loop: confirm each initiative is complete, measure results against original goals, and report back to the CEO.
• Map how key workflows run today, especially across compliance, finance, and risk, and identify bottlenecks.
• Redesign and document processes as simple SOPs, checklists, and RACI charts that teams actually follow.
• Track before-and-after metrics such as turnaround time, error rate, and hours saved.
• Own meeting hygiene: agendas, decision logs, and action items, followed up until closed.
• Handle special projects as they come: new market or payment-method launch, pricing change, partner rollout, audit or licence readiness, fundraise data room.

Skills & Qualifications

Must-Have

• 3–5 years in operations, program/project management, business excellence, consulting, or a Founder's Office / Chief of Staff team, ideally at a startup or fast-growing company.
• Track record of taking messy, cross-functional projects from idea to done; bring two or three concrete examples with results.
• Hands-on process improvement experience: mapped a workflow, cut steps out of it, and made the change stick.
• Clear writer and communicator; able to turn a 40-minute CEO brain-dump into a one-page plan.
• Able to influence without authority, including holding senior people accountable politely and firmly.
• High ownership, discretion with confidential information, and comfort with ambiguity and shifting priorities.
• Comfortable working alongside compliance, legal, and finance teams in a regulated business.
• Graduate in any discipline; an MBA is a plus, not a requirement.

Preferred

• Exposure to Lean or Six Sigma (Green Belt or above).
• Prior work directly with a founder or CXO.
• Familiarity with basic P&L, unit economics and MIS reporting, or exposure to payments, fintech or SaaS.

Benefits & Culture Highlights

• Direct, daily exposure to the CEO and how the company is run.
• Visibility across every function, making this a strong launchpad into leadership roles in ops, strategy or a business unit.
• Real ownership from week one, with room to shape how the company works.
• Health and accidental insurance cover.