FOS Collection Executive

Digitide; Ranchi; On-site; INR 300,000 - 520,000; Full time

Job summary

Digitide is seeking a FOS Collection Executive to manage first-office-of-the-speaker collections, focusing on debt recovery while maintaining excellent customer experience.

The role requires strong negotiation and communication skills, attention to documentation, and compliance with debt collection laws. You will collaborate with accounting and operations to optimize recovery processes and metrics.

Qualifications

• Minimum 2 years of experience in debt collection or a similar role.
• Strong communication and interpersonal skills.
• Ability to negotiate and develop repayment plans tailored to customers.
• Excellent organizational and time management skills.
• Proficiency in documenting and maintaining accurate records.
• Knowledge of debt recovery laws and regulations.

Responsibilities

• Manage and recover debts from FOS customers, ensuring timely collections.
• Establish and maintain positive relationships with customers, providing excellent service.
• Negotiate and develop repayment plans tailored to each customer’s financial situation.
• Monitor and analyze customer accounts to identify risks and take proactive measures.
• Collaborate with internal teams to ensure smooth debt recovery processes.
• Maintain accurate records and documentation for all collection activities.
• Provide regular updates and reports on collection progress to management.
• Stay updated with industry trends and best practices in debt recovery and customer service.
• Ensure compliance with regulatory requirements in debt collection practices.
• Support and contribute to overall Collections department objectives.

Skills

Debt collection

Negotiation

Communication

Customer service

Microsoft Office

Documentation

Regulatory compliance

Time management

Analytical skills

Teamwork

Education

High school diploma

Bachelor’s degree in finance or related field

Tools

Microsoft Office

Job description

Job Description:

The FOS Collection Executive will play a vital role in our Collections department, focusing on First Office of the Speaker (FOS) collections. This position requires excellent communication and negotiation skills to effectively manage and recover debts while maintaining a positive customer experience. The executive will work closely with customers to understand their financial situations and develop tailored repayment plans. They will also collaborate with internal teams to ensure smooth operations and efficient debt recovery processes.

Responsibilities

• Manage and recover debts from FOS customers, ensuring timely and accurate collections.
• Establish and maintain positive relationships with customers, providing excellent customer service.
• Negotiate and develop repayment plans tailored to each customers financial situation.
• Monitor and analyze customer accounts to identify potential risks and take proactive measures.
• Collaborate with internal teams, including accounting and operations, to ensure smooth debt recovery processes.
• Maintain accurate records and documentation for all collection activities.
• Provide regular updates and reports on collection progress to the management team.
• Stay updated with industry trends and best practices in debt recovery and customer service.
• Ensure compliance with legal and regulatory requirements in debt collection practices.
• Support and contribute to the overall goals and objectives of the Collections department.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelors degree in finance, business, or a related field.
• Minimum 2 years of experience in debt collection or a similar role, preferably in the FOS collections sector.
• Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Microsoft Office and other relevant software for debt collection and record-keeping.
• Knowledge of debt recovery laws and regulations, ensuring compliance with legal requirements.
• Ability to work independently and as part of a team, contributing to a positive work environment.
• Analytical skills to interpret data and make informed decisions regarding debt recovery strategies.
• Customer-centric approach, with a focus on providing exceptional customer service.
• Willingness to learn and adapt to new processes and technologies in the debt collection industry.