Food & beverage executive

Accor; Kolkata; On-site; INR 320,000 - 520,000; Full time

Job summary

Accor in India seeks an Outlet Supervisor to coordinate opening/closing duties and supervise staff across the Food & Beverage outlets. You will manage reservations, take orders, and ensure service standards while upselling offerings to boost revenue.

The role requires at least 2 years in a similar capacity, English proficiency, and basic MS Office skills. HACCP compliance and guest-focused service are key to success in this position, based in Kolkata.

Qualifications

• Secondary/High school education is required.
• Additional Food & Beverage certifications are a plus.
• Strong reading, writing and spoken English proficiency.
• Ability to communicate in local languages is advantageous.
• Minimum 2 years’ experience in a similar role.
• Working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Coordinate opening/closing duties and ensure readiness per standards.
• Supervise junior staff and casual labor under your section.
• Manage reservations and confirmations via phone or email daily.
• Take orders and ensure service according to guest preferences.
• Deliver food and beverage in line with service standards.
• Upsell and promote menu offers to maximize revenue.
• Recall guest names and preferences to personalize service.
• Adhere to HACCP food safety and hygiene requirements.
• Manage stock requisitions and ensure correct items are used.
• Handle guest complaints tactfully and report incidents to management.
• Supervise station activities and assist during peak times.
• Support other outlets during busy periods as needed.

Skills

Leadership

English Proficiency

Guest Service

Communication

Education

Secondary/High School Education

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibility.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Job Description

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
• Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
• Take food and beverage orders according to guest’s requirements and preferences
• Deliver food & beverage services in accordance to departmental standards and procedures
• Ensure that all food & beverage are served according to service standard
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Try to remember individual patron’s names and their preferences to extend a personalized service
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
• Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 2 years of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint