Food and Beverage Service Host

Park Hyatt Los Cabos at Cabo del Sol; Raipur; On-site; INR 3,839,000 - 5,758,000; Full time

Job summary

Hyatt is seeking a Front Office professional to provide courteous, efficient service and to ensure guest satisfaction across shifts. The role requires flexibility to rotate within Rooms and other departments as needed, while maintaining brand standards and high grooming norms.

The ideal candidate brings hospitality experience, strong communication skills, and a commitment to delivering memorable stays for guests.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills.
• Ideally a degree/diploma in Hospitality or Tourism management.

Responsibilities

• Welcome all guests and ensure an exceptional staying experience.
• Balance the cash report and remittance envelopes; perform opening/closing procedures.
• Be flexible to rotate within different subdepartments of Rooms or other departments as assigned.
• Maintain grooming and hygiene standards and report guest concerns to supervisors.

Skills

Customer service

Communications

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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