Food and Beverage Captain

Minimalist Hotels; Panaji; Sur place; INR 300 000 - 450 000; Plein temps

Résumé du poste

Minimalist Hotels in Goa seeks a Food & Beverage Associate with 1–3 years of hospitality experience to deliver a premium dining experience. You will explain the Minimalist concept, master the menu, and guide guests through beverages and desserts with a calm, attentive service.

Demonstrated product knowledge of wine, coffee, and bar offerings is essential. You will ensure flawless service, coordinate with the kitchen, and manage orders with accuracy in a fast-paced setting.

Qualifications

• 1–3 years hospitality experience mandatory.
• Strong communication and guest service skills.
• Ability to upsell beverages, menu items and desserts.

Responsabilités

• Guest Experience Management: Deliver a high-end dining experience by welcoming guests and guiding them through the Minimalist concept.
• Product Technicality: Describe complex menu items, coffee origins, and bar offerings to guests.
• Fine-Dining Service Standards: Execute flawless table service with proper wine/beverage etiquette and silent service approach.
• Revenue & Upselling: Drive outlet revenue through suggestive selling of appetizers, signature drinks, and artisanal desserts.
• Operational Cleanliness: Maintain aesthetic integrity of Cabami; keep furniture, glassware, and stations spotless.
• Coordination & Communication: Liaise between kitchen and guests; communicate dietary requirements accurately and manage KOTs.
• Closing & Accountability: Assist in inventory checks and handle billing using the POS system with accuracy.

Connaissances

Guest experience

Product knowledge

Upselling

Communication

Hospitality

Outils

POS system

Description du poste

Job Description – Food & Beverage Associate

Company: Minimalist Hotels

Experience: 1–3 years (Hospitality experience mandatory)

About Us

Minimalist Hotels is a fast-growing hospitality brand with a portfolio of 300+ keys across Varanasi, Delhi, Goa, and Udaipur. We focus on design-led stays, strong digital presence, and seamless guest experiences.

Job Description

1. Guest Experience Management

Deliver a high-end, personalized dining experience by welcoming guests, explaining the “Minimalist” concept, and ensuring every touchpoint—from coffee to cocktails is seamless.

2. Product Technicality

Demonstrate mastery of the menu; you must be able to describe complex culinary techniques, coffee bean origins, and bar offerings to guide guests through their selection.

3. Fine-Dining Service Standards

Execute flawless table service, including silver service basics, proper wine/beverage pouring etiquette, and maintaining a “silent service” approach to keep the atmosphere calm.

4. Revenue & Upselling

Actively drive outlet revenue by using suggestive selling techniques for appetizers, signature bar drinks, and artisanal desserts without being intrusive.

5. Operational Cleanliness

Maintain the aesthetic integrity of Cabami by ensuring all furniture, glassware, and service stations are spotless and aligned with minimalist design standards at all times.

6. Coordination & Communication

Act as a bridge between the kitchen and the guest, ensuring dietary requirements are communicated accurately and KOTs are managed without error.

7. Closing & Accountability

Assist in daily inventory checks of expensive bar/cafe stock and handle billing procedures with 100% accuracy using the POS system.

KRA

The candidate is expected to meet these targets:

• Average Per Cover (APC): Achieve a monthly upselling target (e.g., 10% increase) through beverage and side-dish pairing.
• Service Speed & Accuracy: Ensure that 95% of orders are served within the standard turnaround time (TAT) with zero order errors.
• Guest Feedback: Maintain a personal mention rate of at least 5 positive reviews per month on platforms like Google or TripAdvisor.
• Product Knowledge: Score 90% or above in weekly “Surprise Menu Drills” covering both the food and bar menu.
• Hygiene & Grooming: Zero “non-compliance” reports regarding personal grooming or workstation cleanliness.