Fleet Manager

Manpowergroup Services India; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Manpowergroup Services India in Mumbai is seeking an experienced Driver Recruitment and Operations Specialist to build a scalable driver workforce. You will source, screen, onboard drivers, and coordinate background checks to ensure compliant employment and timely deployment.

Reporting to Operations and Fleet teams, you will manage attendance, KPI tracking, retention efforts, and ongoing engagement, while maintaining strict documentation and adherence to statutory requirements in a fast-paced

Qualifications

• Graduate or Diploma holders with relevant experience in driver operations or fleet management.
• Experience in recruitment, onboarding, and compliance for driver teams.
• Knowledge of statutory requirements related to drivers and transportation.

Responsibilities

• Source and recruit drivers through referrals, field sourcing, consultants, and job portals.
• Conduct preliminary screening and document verification.
• Coordinate background verification and medical fitness, wherever applicable.
• Ensure timely onboarding and induction of newly hired drivers.
• Maintain an adequate driver pipeline to meet operational requirements.
• Manage daily driver attendance, deployment, and shift allocation.
• Ensure optimum driver availability to support business operations.
• Monitor driver productivity, utilization, and trip performance.
• Coordinate with Operations, Fleet, and Client teams for smooth service delivery.
• Verify and maintain driver documents, including Driving Licence, Aadhaar Card, PAN Card, Bank Details, Police Verification, Medical Certificates, Other statutory documents.
• Ensure compliance with company policies and statutory regulations.
• Build strong relationships with drivers.
• Address driver grievances and resolve issues promptly.
• Conduct regular engagement activities.
• Reduce driver attrition through continuous follow-up and motivation.
• Monitor driver KPIs including Attendance, Trip completion, Customer feedback, Safety compliance, Punctuality, Behavioral standards.
• Initiate corrective actions wherever necessary.
• Liaise with Operations, HR, Fleet teams, Clients, Vendors; support audits and reviews.
• Prepare daily, weekly, and monthly MIS reports; maintain driver database and onboarding tracker; submit recruitment, deployment, attrition, and compliance reports.

Skills

Driver recruitment

Driver management

Fleet operations

Logistics

Employee transportation

Cab aggregators

Negotiation

Conflict resolution

Communication skills

Analytical skills

Education

Graduate in any discipline

Diploma holders with relevant experience

Tools

MS Excel

Google Sheets

Reporting tools

Job description

Key Responsibilities

Driver Recruitment & Onboarding

• Source and recruit drivers through referrals, field sourcing, consultants, and job portals.
• Conduct preliminary screening and document verification.
• Coordinate background verification and medical fitness, wherever applicable.
• Ensure timely onboarding and induction of newly hired drivers.
• Maintain an adequate driver pipeline to meet operational requirements.

Driver Operations

• Manage daily driver attendance, deployment, and shift allocation.
• Ensure optimum driver availability to support business operations.
• Monitor driver productivity, utilization, and trip performance.
• Coordinate with Operations, Fleet, and Client teams for smooth service delivery.

Compliance & Documentation

• Verify and maintain driver documents, including:
  • Driving Licence
  • Aadhaar Card
  • PAN Card
  • Bank Details
  • Police Verification
  • Medical Certificates
  • Other statutory documents
• Ensure compliance with company policies and statutory regulations.

Employee Engagement & Retention

• Build strong relationships with drivers.
• Address driver grievances and resolve issues promptly.
• Conduct regular engagement activities.
• Reduce driver attrition through continuous follow-up and motivation.

Performance Management

• Monitor driver KPIs including:
  • Attendance
  • Trip completion
  • Customer feedback
  • Safety compliance
  • Punctuality
  • Behavioral standards
• Initiate corrective actions wherever necessary.

Coordination

• Liaise with:
  • Operations Team
  • HR Team
  • Fleet Team
  • Clients
  • Vendors
• Support audits and operational reviews.

Reporting & MIS

• Prepare daily, weekly, and monthly MIS reports.
• Maintain driver database and onboarding tracker.
• Submit recruitment, deployment, attrition, and compliance reports.

Desired Candidate Profile

Education

• Graduate in any discipline.
• Diploma holders with relevant experience may also be considered.

Experience

• 2 to 6 years of experience in:
  • Driver Recruitment
  • Driver Management
  • Fleet Operations
  • Logistics
  • Employee Transportation
  • Mobility Services
  • Cab Aggregators (Uber, Ola, BluSmart, Everest Fleet, Routematic, etc.)

Required Skills

• Strong driver hiring and sourcing capabilities.
• Excellent communication and interpersonal skills.
• Knowledge of fleet operations and transportation processes.
• Good understanding of statutory compliance related to drivers.
• Strong negotiation and conflict-resolution skills.
• Proficiency in MS Excel, Google Sheets, and reporting tools.
• Ability to work under pressure and meet hiring targets.
• Good analytical and problem-solving skills.

Key Performance Indicators (KPIs)

• Driver hiring target achievement
• Driver onboarding TAT
• Driver retention percentage
• Driver attendance
• Driver utilization
• Attrition rate
• Vacancy closure time
• Driver compliance completion
• Customer/service quality feedback
• MIS accuracy and timeliness

Preferred Industry

• Corporate Employee Transportation
• Electric Mobility
• Fleet Management
• Logistics
• Mobility Services
• Cab Aggregators
• Last-Mile Operations