Logistics Executive

Swiggy; Khordha; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Swiggy in India seeks a Fleet Manager to lead a large team of Pickup and Delivery Partners and drive efficiency across city operations. You will oversee attendance, training, and compliance while ensuring timely deliveries and high customer satisfaction.

The role requires experience in process design, blue-collar workforce management, and strong problem-solving paired with an entrepreneurial mindset. Willingness to travel within the city, weekend availability, and local language skills are

Formación

• Experience designing processes and implementing operations.
• 2–3 years managing blue-collar workers.
• Willing to travel within the city with a bike.
• Available to work on weekends.
• Knowledge of supervisory techniques to motivate and train blue-collar workers.
• Good local area knowledge and ability to converse in local languages.
• Entrepreneurial attitude and go-getter mindset.
• Attention to detail and strong problem-solving.
• Customer service skills and sustained high-quality service.

Responsabilidades

• Manage a team of 120–150 Pickup and Delivery Partners daily; drive partner efficiency.
• Maintain attendance of Pickup/Delivery Partners as per demand.
• Improve and maintain on-time delivery to enhance customer experience.
• Conduct classroom/field training for better service outcomes.
• Carry out regular field audits for compliance among partners.
• Control attrition and address absconding with engagement activities.
• Provide feedback and conduct weekly 1-on-1s to identify issues.
• Resolve order-level escalations to ensure customer satisfaction.
• Support partners during emergencies and exigencies.

Conocimientos

Process design

Operations

Blue collar

People management

Bike

City travel

Weekend availability

Supervisory techniques

Team motivation

Training

Local knowledge

Multilingual

Entrepreneurial mindset

Attention to detail

Critical thinking

Customer service

Descripción del empleo

Fleet Manager

Mandate -3

About Swiggy

Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed everyday, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Roles and Responsibilities:-

• Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
• Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
• Improve and maintain promised delivery times for better customer experience.
• Conduct classroom/field training at an individual level for better customer experience.
• Conduct regular field audits for better compliance among Pickup and Delivery Partners.
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
• Ensure excellent customer experience by solving order level escalations.
• Support Pickup and Delivery Partners during emergencies and exigencies.

Desired Skills:-

• Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
• Should have a bike and be willing to travel within the city.
• Should be available to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.