First-Party Collections Executive

Claidsphere Solutions; Thane; Sur place; INR 200 000 - 320 000; Plein temps

Résumé du poste

ClaidSphere Solutions in India is seeking professionals for an International BPO Voice Process role. You will interact with customers via inbound and outbound calls, focusing on collections and productivity targets in a fast-paced environment.

The position requires rotational shifts, strong English communication, and solid CRM experience. Ideal candidates have at least 6 months of international BPO voice exposure, excellent listening skills, and the ability to handle objections professionally

Qualifications

• Minimum 6 months of International BPO Voice Process experience.
• Excellent English verbal communication and active listening skills.
• Strong negotiation and convincing abilities.
• Ability to handle difficult customer conversations professionally.
• Good understanding of customer handling and objection resolution.
• Basic computer proficiency and experience working with CRM/call management systems.
• Ability to achieve collection and productivity targets.
• Comfortable working in rotational shifts.

Responsabilités

• Interact with customers through inbound and outbound voice calls in a fast-paced international BPO environment.

Connaissances

BPO voice experience

English communication

Negotiation

Customer handling

Targets achievement

Shift work

Outils

CRM software

Description du poste

Job Description

The role requires strong communication skills, empathy, persuasion abilities, and adherence to collection processes and compliance guidelines. Candidates will interact with customers through inbound and outbound voice calls in a fast-paced international BPO environment.

Must-Have Skills

• Minimum 6 months of International BPO Voice Process experience (mandatory)
• Excellent English verbal communication and active listening skills
• Strong negotiation and convincing abilities
• Ability to handle difficult customer conversations professionally
• Good understanding of customer handling and objection resolution
• Basic computer proficiency and experience working with CRM/call management systems
• Ability to achieve collection and productivity targets
• Comfortable working in rotational shifts