Team Leader - International Voice Collections

Gratitude India; Gurugram District, Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Gratitude India Pvt Ltd in Gurugram is seeking an experienced Team Leader for International Voice Collections to lead a high-performing team handling B2B/B2C collections. You will drive performance, coach agents, and manage escalation to ensure KPI targets are met.

The role requires 5–10 years of leadership in international voice collections, strong English communication, and a strategic mindset to optimise collections outcomes.

Qualifications

• 5–10 years of experience with team leadership in international voice B2B/B2C collections.
• Strong English communication, KPI management, coaching and escalation handling required.

Skills

Team leadership

English communication

KPI management

Coaching

Escalation handling

Collections strategy

Job description

Hiring Team Leaders for International Voice Collections

5–10 years of experience with prior team leadership in B2B/B2C collections is required. Strong English, KPI management, coaching and escalation handling skills needed.

Required Candidate profile

5–10 years of experience with team leadership in international voice B2B/B2C collections. Strong English communication, collections strategy, KPI management, coaching and escalation handling required.