FinOps German Specialist - AR, Global Account Receivables

Amazon; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking a FinOps German Specialist to support the Global Accounts Receivable team in Pune. The role covers AR, cash applications and addressing customer inquiries with a strong focus on accuracy and SLA adherence.

You will drive process improvements, participate in cross-functional projects and support Kaizen initiatives while ensuring timely closure of payments and high service levels.

Qualifications

• Master's degree or above in finance, accounting or related field.
• 4+ years of finance experience.
• Knowledge of Excel at an intermediate level (e.g., pivot tables; charts; lookups).
• B2 certification must.

Responsibilities

• Respond to customer queries through call and/or email.
• Research unapplied payments and work with customer to identify root causes and resolve issues.
• Perform complex reconciliations on customer payments.
• Highlight and address issues with the ERP team related to discrepancies.

Skills

Excellent written and verbal comms

Excel (pivot tables & formulas)

O2C / cash application knowledge

Multitasking / prioritization

Customer service focus

Education

Master's degree in finance or accounting

Tools

ERP systems

Job description

FinOps German Specialist - AR, Global Account Receivables

Summary of the role

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

• Ensure timely closure of payments with high degree of accuracy
• Respond to customer queries through call and/or email
• Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
• Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
• Provide growth ideas for process standardization and automation through JDI/Kaizen projects
• Perform complex reconciliations on customer payments
• Perform QC and conduct refresher trainings with the team on best practice sharing
• Highlight and address issues with the technical teams related to the discrepancies with the ERP system

Job requirements

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi-task and work with minimal supervision
• Drive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service
• Intermediate knowledge of Excel – including working with pivot & formulas
• Flexible to work in late evening/night shifts

Key job responsibilities

• Excellent written and verbal communication skills with strong customer service focus
• Ability to prioritize, multi-task and work with minimal supervision
• Drive for continuous learning and self-development
• Flexibility to change as per the changing requirements of the business
• Minimum 6-8 years experience in O2C domain, preferably cash application or Customer Service
• Intermediate knowledge of Excel – including working with pivot & formulas

A day in the life

• Master's degree or above in finance, accounting or related field
• 3+ years of Accounts Receivable or Account Payable experience
• B2 certification must

Basic Qualifications

• Master's degree or above in finance, accounting or related field
• 4+ years of finance experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• B2 certification must

Preferred Qualifications

• 3+ years of Accounts Receivable or Account Payable experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.