Financial Services and Accounting

Citi; Pune District; On-site; INR 350,000 - 600,000; Full time

Job summary

Citi is seeking an Ops Support Specialist 4 in Pune to provide day‑to‑day operations support. You will handle process case creation, data analysis, and workflow management while supporting a broad range of Citi products and services.

The role requires meticulous attention to detail, solid communication, and readiness for night shifts. You will work within Citi's risk-managed operations framework to ensure compliance and safeguard clients and assets.

Qualifications

• Graduation or post graduation is required.
• Experience in an office or operational environment is required.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Attention to detail and strong written/verbal communication are essential.
• Willingness to work night shifts is required.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Conduct basic analysis and research as well as workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed.
• Appropriately assess risk and drive compliance with laws, rules, regulations, and Citi policies.

Skills

Analytical skills

Attention to detail

Written and verbal communication

Night shift availability

Proficient computer and math skills

Database & spreadsheet proficiency

Education

Graduation / Post graduation

Tools

Excel

Databases

SQL basics

Job description

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to, process case creation and backup attachment, financial research. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-3 years of relevant experience
• 2-4 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area.
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills
• Willing to work in night Shift

Education

• Graduation / Post graduation

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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