Banking Operation Specialist

Citi; Pune District; On-site; INR 450,000 - 580,000; Full time

Job summary

Citi in Pune, India is seeking an Ops Support Specialist 5 to provide day-to-day operations support, liaison with relationship managers and clients, and assist in process improvement initiatives. The role requires night shifts and weekend coverage for Pega releases and COB testing, with a focus on accurate financial entries and regulatory compliance.

The ideal candidate has 2–4 years of related experience, strong analytical and communication skills, and proficiency in Microsoft Office.

Qualifications

• 2–4 years of relevant experience.
• Proficient in Microsoft Office.
• Comprehensive knowledge of Dispute process.
• Ability to work unsupervised and solve problems.
• Ability to work weekends for Pega releases/COB testing.
• Night shift schedule around 11:30 PM or 12:30 AM.
• Strong written and verbal communication.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities to offer value-added products while following laws.
• Communicate MIS indicators and write reports to supported areas.
• Facilitate staff training within Disputes as needed.
• Support expansive and diverse array of products and services.
• Assist with Lean and process improvement projects.
• Resolve complex problems per best practices and escalate as needed.
• Assess risk and ensure compliance with Citi policies.

Skills

Analytical skills

Written and verbal communication

Problem solving

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Dispute process knowledge

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Comfortable to work in late-night shift schedule, which is expected to start around 11:30 PM or 12:30 AM.
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

Loan Operations, Mortgage Operations, Payment Services, Transaction Services.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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