- Conduct smooth operations for dedicated advisors, financial advisor teams, and staff
- Help provide an outstanding digital experience
- Manage and organize digital marketing tools used in advisors' marketing activities
- Enable and structure updates across multiple marketing tools
- Maintain Facebook and LinkedIn platforms with relevant and timely posts
- Update team websites when necessary
- Enable drip marketing and prospecting through LinkedIn
- Conduct relevant research and development to upscale and upskill service support and analyst teams
- Protect client data and confidentiality
- Prioritize and perform work according to established processes and procedures
- Ensure effective communication and service delivery according to defined SLAs/KRAs
- Support content creation and manage social media channels as required
Requirements
- Graduate/MBA
- 0-2 years of experience in content creation or the digital marketing sector as an associate/analyst
- Willingness to work evening hours: 8:00 pm to 4:30 am (9:30 am to 6:00 pm CST)
- Proven written and oral communication skills with client service orientation
- Prior customer-based interaction experience, written and verbal, is an advantage
- Prior servicing and digital marketing sector experience is an advantage
- Experience interacting with financial advisors/business partners is preferred
- Basic financial planning knowledge and broad exposure to financial products such as mutual funds, insurance, and retirement services are advantageous
- Experience enabling start-ups/new business setups is a positive
Core Competencies
Demonstrates strong capabilities in digital marketing, content creation, and client service, with a focus on effective communication and managing social media channels. Possesses foundational knowledge in financial products and the ability to support financial advisors in their marketing efforts.
Highest-signal resume keywords
- Digital Marketing
- Content Creation
- Client Service Orientation
- Social Media Management
- Financial Products Knowledge
ATS Optimization Keywords
Hard Skills
- Content Creation
- Digital Marketing
- Social Media Management
- Research and Development
- Drip Marketing
- Website Updates
- Client Data Protection
- Marketing Tools Management
- Financial Planning Knowledge
- Customer Interaction
Soft Skills
- Written Communication
- Oral Communication
- Service Delivery
- Team Collaboration
- Adaptability
Certifications & Qualifications
Industry Keywords
- Financial Services
- Digital Marketing Sector
- Client Confidentiality
- Service Level Agreements
- Key Result Areas
Tools & Technologies
- Facebook
- LinkedIn
- Digital Marketing Tools
- Content Management Systems