Manager, Digital Delivery

Jobtailor; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Jobtailor in Bengaluru seeks a Senior Digital Product Manager to lead end-to-end delivery of strategic digital initiatives that align with business and customer goals.

You will partner with business SMEs and product leadership to translate complex scenarios into scalable experiences, working across Servicing, Marketing, Technology, and Client Relations to ensure feasibility and regulatory alignment.

Qualifications

• Bachelor’s degree in marketing, communications, business, or related field.
• 5–12 years in digital product management, digital delivery, program management, or digital marketing roles.
• Proven experience delivering customer-facing websites and digital experiences.
• Direct experience with digital marketing campaigns, customer engagement initiatives, and performance optimization.
• Experience working with login, authentication, or identity-related systems (SSO) preferred.
• Strong experience with agile or product delivery frameworks.
• Demonstrated ability to manage external vendors, agencies, or offshore development teams.
• Experience collaborating with cross-functional stakeholders (business SMEs, marketing, technology, client-facing groups).
• Prior experience in financial services, mortgage, or servicing industry is a plus.
• Ability to manage multiple projects and competing priorities with deadlines and quality.

Responsibilities

• Lead the end-to-end delivery of strategic digital initiatives, by translating product vision into structured, actionable deliverables aligned to business and customer goals.
• Partner closely with Business SMEs and product leadership to translate complex servicing rules, customer scenarios, and edge cases into scalable, intuitive digital experiences.
• Facilitate cross-functional alignment across Servicing, Marketing, Technology, Client Relations, and Web teams to ensure digital solutions reflect business objectives and regulatory considerations.
• Collaborate with UX and customer experience partners to integrate journey maps, personas, and usability insights into delivery.
• Oversee backlog management, roadmap execution, and prioritization across initiatives and campaigns.

Skills

Digital Product Management

Agile Methodologies

Customer Engagement Strategies

Performance Optimization

Stakeholder Management

Education

Bachelor’s degree in marketing, communications, business, or related field

Tools

Marketing Automation Platforms

Analytics Tools

Reporting Tools

Single Sign-On Solutions

Customer Engagement Tools

Job description

• Lead the end-to-end delivery of strategic digital initiatives, by translating product vision into structured, actionable deliverables aligned to business and customer goals.
• Partner closely with Business SMEs and product leadership to translate complex servicing rules, customer scenarios, and edge cases into scalable, intuitive digital experiences that align with real-world customer behavior and enterprise system constraints.
• Facilitate cross-functional alignment across Servicing, Marketing, Technology, Client Relations, and Web teams to ensure digital solutions reflect business objectives, customer needs, regulatory considerations, and technical feasibility.
• Collaborate with UX and customer experience partners to integrate journey maps, personas, and usability insights into delivery, ensuring that digital experiences are customer‑centric, cohesive across channels, and aligned to end‑to‑end lifecycle journeys.
• Oversee backlog management, roadmap execution, and prioritization across competing initiatives, balancing transformation efforts with ongoing marketing campaigns, client needs, and platform enhancements.
• Manage the delivery of digital marketing initiatives, including campaigns, banners, white‑labeled website updates, and content changes, while ensuring seamless integration between marketing execution and core digital platform capabilities.
• Monitor and analyze digital performance metrics, including engagement, click‑through rates, and conversion metrics, and apply data‑driven insights to continuously optimize customer experience, engagement, campaign effectiveness, and digital adoption.
• Support the definition and implementation of customer journey measurement frameworks and feedback loops, including A/B testing, analytics, and customer research inputs, to improve decision‑making and product outcomes.
• Coordinate testing and release readiness activities by ensuring requirements are clearly defined, defects are tracked and resolved, and end‑to‑end validation processes are executed effectively prior to production deployment.
• Identify and proactively manage risks, dependencies, and delivery challenges across multiple concurrent workstreams, ensuring transparency and timely mitigation of issues impacting delivery or customer experience.
• Manage multiple complex digital projects simultaneously while maintaining strong communication with stakeholders, ensuring clarity on progress, priorities, timelines, and expected business outcomes.
• Continuously evaluate and improve delivery processes, operating models, and team coordination to support a scalable, efficient, and modern digital product and marketing organization.
• Ensure all digital deliverables meet enterprise standards for quality, accessibility, compliance, and consistency across web, mobile, and client‑facing platforms.
• Stay current with emerging digital, UX, and financial services trends, applying relevant innovations and best practices to modernize the organization’s digital capabilities and customer experience.

Requirements

• Bachelor’s degree in marketing, communications, business, or a related field is required.
• A minimum of 5–12 years of experience in digital product management, digital delivery, program management, or digital marketing roles is required, with a demonstrated progression in scope and responsibility.
• Proven experience delivering customer‑facing websites and digital experiences is required, including familiarity with web platforms, content management, and user engagement strategies.
• Direct experience with digital marketing campaigns, customer engagement initiatives, and performance optimization is required, including managing campaigns across multiple channels and platforms.
• Experience working with login, authentication, or identity‑related systems (such as Single Sign‑On or similar solutions) is strongly preferred.
• Strong experience working within agile or product delivery frameworks is required, including participation in sprint planning, backlog management, and iterative delivery cycles.
• Demonstrated ability to manage external vendors, agencies, or offshore development teams is required, including coordinating deliverables, timelines, and expectations across distributed teams.
• Experience collaborating with cross‑functional stakeholders, including business SMEs, marketing teams, technology partners, and client‑facing groups, is required.
• Prior experience in the financial services, mortgage, or servicing industry is preferred, with familiarity in customer servicing workflows and digital borrower experiences considered a strong plus.
• Experience managing multiple projects and competing priorities simultaneously is required, with the ability to meet deadlines without compromising quality or execution standards.
• Strong analytical skills are required, including the ability to interpret performance data, identify trends, and recommend improvements to drive engagement, conversion, and customer experience outcomes.
• Experience using digital marketing, analytics, or customer engagement tools (such as marketing automation platforms, reporting tools, or A/B testing platforms) is preferred.
• Excellent communication, stakeholder management, and influencing skills are required, with the ability to effectively engage both business and technical audiences.
• Demonstrated ability to operate independently in a fast‑paced and evolving environment is required, with a proactive and solution‑oriented approach to problem solving.
• Strong organizational, time management, and delivery management skills are required, with attention to detail and a commitment to high‑quality outcomes.

Core Competencies

Demonstrates expertise in digital product management and delivery, with a strong focus on customer engagement, performance optimization, and cross‑functional collaboration. Proficient in managing multiple digital initiatives while ensuring alignment with business objectives and regulatory standards.

Highest-signal resume keywords

• Digital Product Management
• Agile Methodologies
• Customer Engagement Strategies
• Performance Optimization
• Stakeholder Management

ATS Optimization Keywords

Hard Skills

• Digital Marketing
• Backlog Management
• User Engagement
• Campaign Management
• Data Analysis
• A/B Testing
• Content Management
• Web Platforms
• Project Management
• Digital Experience Delivery

Soft Skills

• Excellent Communication
• Organizational Skills
• Problem Solving
• Time Management
• Influencing Skills

Industry Keywords

• Financial Services
• Customer Servicing Workflows
• Digital Borrower Experiences
• Marketing Campaigns
• Cross‑Functional Collaboration

Tools & Technologies

• Marketing Automation Platforms
• Analytics Tools
• Reporting Tools
• Single Sign‑On Solutions
• Customer Engagement Tools