Associate, Program Coordinator

Jobtailor; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Jobtailor is seeking a client relations professional to act as a primary contact for clients, candidates, and internal stakeholders. You will liaise with global lines of business to support program requirements and promote service offerings.

You will manage Level 3 escalations, prepare and validate client reports, and present operational insights to stakeholders, ensuring service levels are met in a fast-paced environment.

Qualifications

• Minimum 5 years of experience in a similar position or Client relations.
• Excellent verbal and written communication skills, with the ability to manage sensitive conversations professionally.
• Experience preparing reports, validating data, and presenting operational insights to stakeholders.
• Ability to manage escalations, prioritize competing tasks, and meet service level expectations.
• Strong attention to detail, ownership mindset, and ability to work independently in a fast-paced environment.

Responsibilities

• Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders.
• Directly liaise with Global lines of business to support client program requirements.
• Promote client programs, products, and service offerings.
• Handle Level 3 escalation calls and complex service-related issues.
• Prepare, validate, and share accurate client reports.

Skills

Client relations

Customer service

Communication skills

Report preparation

Data validation

Escalation management

Attention to detail

Independent work

Collaboration across regions

Adaptable communication

Tools

Internal systems

Databases

Reporting tools

AI-enabled productivity tools

Job description

• Act as a professional point of contact for clients, candidates, test site administrators, and internal stakeholders.
• Directly liaise with Global lines of business to support client program requirements.
• Promote client programs, products, and service offerings.
• Handle Level 3 escalation calls and complex service-related issues.
• Prepare, validate, and share accurate client reports.

Requirements

• Minimum 5 years of experience in a similar position or Client relations.
• Strong customer service orientation with experience handling complex client, candidate, or stakeholder queries.
• Excellent verbal and written communication skills, with the ability to manage sensitive conversations professionally.
• Experience preparing reports, validating data, and presenting operational insights to stakeholders.
• Ability to manage escalations, prioritize competing tasks, and meet service level expectations.
• Strong attention to detail, ownership mindset, and ability to work independently in a fast-paced environment.
• Comfortable working with internal systems, databases, reporting tools, and approved AI-enabled productivity tools.
• Ability to collaborate across regions, including Global stakeholders, while adapting communication style to different business needs.

Core Competencies

Demonstrates strong client relations capabilities with a focus on customer service, effective communication, and the ability to manage complex queries and escalations. Proficient in preparing and validating reports while collaborating with global stakeholders in a fast-paced environment.

Highest-signal resume keywords

• Client Relations Experience
• Customer Service Orientation
• Report Preparation and Validation
• Escalation Management
• Effective Communication Skills

ATS Optimization Keywords

Hard Skills

• Report Preparation
• Data Validation
• Operational Insights Presentation
• Task Prioritization
• Escalation Management

Soft Skills

• Attention to Detail
• Ownership Mindset
• Independent Work
• Collaboration Across Regions
• Adaptability in Communication

Industry Keywords

• Client Programs
• Service Offerings
• Stakeholder Management
• Complex Service-Related Issues
• Global Stakeholders

Tools & Technologies

• Internal Systems
• Databases
• Reporting Tools
• AI-Enabled Productivity Tools