Technical Trainer

IFB Industries Ltd; Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

IFB Industries Ltd is seeking a Branch and Field Technical Trainer to build frontline service capabilities across multiple locations.

You will run induction and refresher programs, coach technicians on installation, troubleshooting, and safety, and drive service quality and first-time-right repairs.

The role requires 2–5 years in technical training in home appliances, strong communication, and proficiency with MS Office and digital learning tools.

Qualifications

• 2–5 years of technical training experience in home appliances or consumer durables.
• Strong hands-on service experience with improving service quality and technician performance.
• Excellent training, communication, and demonstration skills.
• Ability to coach and mentor field technicians.

Responsibilities

• Conduct induction training for new technicians and refresher sessions for existing teams on product knowledge, installation, troubleshooting, repair procedures and safety.
• Provide hands-on field coaching during service calls and identify skill gaps for targeted development.
• Support service KPIs such as FTR, TAT, and reduction of repeat complaints through training interventions.
• Plan, schedule and execute the branch training calendar for consistent skill development.
• Train teams on new product launches, SOP changes, and service process improvements.
• Evaluate training effectiveness via assessments, field observations, audits and performance data.

Skills

Strong technical knowledge

Training & demonstration

Coaching field technicians

Analytical training needs

Adaptability to new tech

MS Office & digital learning

Education

B.Tech in Electrical or Electronics

Tools

One IFB

Collabor8

Job description

• Position: Branch and Field Technical Trainer
• Locations Open: Delhi, Jaipur, Ghaziabad, Vijayawada, Coimbatore, Trichy, Pondy, Warangal,Mumbai and Pune
• Education: B.Tech in Electrical or Electronics – Mandatory
• Language: Native language proficiency of the respective location – Mandatory

Purpose of the Position:

The Field Technical Trainer is responsible for enhancing the technical knowledge and service skills of front-line service technicians. The role focuses on delivering structured technical training, ensuring service quality, first-time-right repairs, and adherence to company standards, thereby improving customer satisfaction and operational efficiency.

Key Responsibilities:

1. Technical Training & Development:

Conduct induction training for new technicians and refresher training for existing teams, covering product knowledge, installation, troubleshooting, repair procedures, and safety standards.

2. On-the-Job Coaching:

Provide hands-on field coaching to technicians, identify technical skill gaps, and offer real-time guidance during service calls.

3. Service Performance Enhancement:

Support the service team in achieving KPIs such as FTR (First Time Right), TAT, reduction in repeat complaints, and service quality benchmarks through effective training interventions.

4. Training Calendar & Execution:

Assist in planning, scheduling, and executing the branch technical training calendar to ensure timely and consistent skill development.

5. Product & Process Updates:

Train teams on new product launches, technical updates, SOP changes, and service process improvements.

6. Performance Monitoring:

Evaluate training effectiveness through assessments, field observations, audits, and service performance data.

Collaborate with service operations, quality, and product teams to develop customized technical training modules based on field issues and market needs.

8. Use of Digital Platforms:

Utilize digital tools such as One IFB and Collabor8 for technical content delivery, knowledge sharing, and continuous learning.

9. Quality & Safety Compliance:

Ensure technicians follow safety norms, service guidelines, and quality standards during installation and service activities.

10. Reporting & Documentation:

Maintain training records, attendance, assessment results, and submit regular reports on training coverage and impact on service performance.

• Strong technical knowledge of home appliances / consumer durables
• Excellent training, communication, and demonstration skills
• Ability to coach and mentor field technicians
• Analytical skills to identify training needs and measure effectiveness
• Adaptability to new technologies and product innovations
• Proficiency in MS Office and digital learning platforms

Experience:

• Minimum 2–5 years of experience in technical training, preferably in the home appliances or consumer durables industry
• Strong hands-on service experience with a proven track record of improving service quality and technician performance