Field Support Engineer

I-four Transformation; Ahmedabad District, Chennai, Bengaluru; Vor Ort; INR 300.000 - 550.000; Vollzeit

Zusammenfassung

I-four Transformation in Ahmedabad is seeking an IT support professional to handle on-call support for stores/offices/warehouses, assigning calls per SLA and ensuring closure with complete details.

The role includes vendor coordination for IT device repairs, hygiene checks to maintain uptime, project work, maintaining strong customer relations, adherence to processes, tool management, extensive travel within the city and to other cities, and willingness to work during holidays and late hours

Aufgaben

• On call support to Store/Office/Warehouse: Address calls assigned to him/her as per agreed SLA.
• Once call resolved, he/she need to provide all details before closing the call.
• Vendor Management: Coordination with registered vendor for any IT device repair.
• Hygiene check: Need to perform hygiene check as required to maintain IT equipment uptime.
• Projects: work on projects which are related to IT and perform assigned job as per timeline.
• Maintaining healthy relationship with customers & adherence of company laid process & policies.
• Proper adherence & effective utilization of Tool Management
• Extensive Travel within the City / outside cities
• Working on Holidays/Festivals/Late Hours / Night

Jobbeschreibung

• On call support to Store/Office/Warehouse: Address calls assigned to him/her as per agreed SLA. Once call
• resolved, he/she need to provide all details before closing the call.
• Vendor Management: Coordination with registered vendor for any IT device repair.
• Hygiene check: Need to perform hygiene check as required to maintain IT equipment uptime.
• Projects: work on projects which are related to IT and perform assigned job as per timeline.
• Maintaining healthy relationship with customers & adherence of company laid process & policies.
• Proper adherence & effective utilization of Tool Management
• Extensive Travel within the City / outside cities
• Working on Holidays/Festivals/Late Hours / Night