Field Service Technician

Niyukti Systems, Inc; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a self-starter Field Service Technician to deliver excellent on-site customer service and drive service success. You will support customers during field visits, diagnose problems, and document reports to maximize satisfaction and uptime.

In this role you will manage on-site installation, maintenance, and tests, coordinate with the technical team, and build positive customer relationships while adhering to company procedures and safety standards.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Job description

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers