Field Service Engineer - Nashik/Pune

LMW Foundry Division; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

LMW Foundry Division in Pune District, India seeks a Service Strategy and Revenue Manager to implement service strategies, drive revenue through machines, services and spares, and improve customer experience. The role focuses on coordinating across sales engineers, customers, suppliers, and internal teams to meet targets and maintain strong service delivery.

The position emphasizes commissioning targets, fast resolution of complaints, ASC and spares revenue generation, and leveraging CRM and

Responsibilities

• Support the SIC in implementing service strategies to achieve organisational objectives.
• Implement business plans and strategy for zones in alignment with company goals.
• Drive synergies to increase sales across machine, services and spares.
• Guide sales engineers to meet targets and improve performance.
• Analyse customer demands from internal and external sources to enhance experience.
• Build and maintain relationships with customers, suppliers and internal teams.
• Address customer complaints promptly with solutions aligned to needs.
• Ensure machine commissioning within target period and sign commissioning report.
• Close service requests within the target period and sign service report.
• Generate service revenue through non-warranty services and annual contracts.
• Send ASC quotes to customers post-warranty and follow up.
• Generate spares enquiries during service visits and meet targets.
• Coordinate with HO spares for quotations.
• Maintain hit ratio from enquiry to sale for spares.
• Ensure ASC/Spare revenue targets are met monthly.
• Adhere to business excellence processes and procedures.
• Utilize latest technologies for market analysis, CRM, dashboards and real-time reporting.
• Leverage technology to automate and enhance service processes.

Job description

Support the SIC in Implementing service strategies to achieve organisational objectives

Implement business plan and strategy for respective areas in the respective Zone in alignment to the organizational strategy, vision and goals

Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions

Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets

Evaluate and research on customer demands by analysing feedback from internal as well as extra sources to deliver premium customer experience

Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts

Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs

Ensure machine commissioning with in target period with signing of commissioning report

Closing service request with in the target period 90% complaint closing on same day with signing of service report

Carry out preventive maintenance warranty / ASC as per the guidelines

Generating service revenue through non warranty service , Annual service contract as per target

Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order

Generating spares enquiry during service visit and achieve target

Arrange for quotation from HO spares dept

Ensure targeted Hit Ratio from enquiry to sale for spares business

Achieving revenue of ASC / Spares as per monthly target

Ensure adherence to business excellence processes and procedures in all activities related to the department

Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service

Use of technology to automate and enhance efficiency of the service process